Servicio al Cliente

Description   Driven and seasoned Senior Account Executive to help us scale our impact in the enterprise SaaS space. As a key player in the sales team, you will be responsible for closing large, complex deals, managing a portfolio of high-value clients, and ensuring revenue growth through strategic engagements. Reporting directly to the COO, you will work closely with the Chief Lending Officer and Product teams to ensure our solutions align with client needs and expectations. There is also potential to lead sales teams and develop scalable sales processes as we continue to grow.   This role is ideal for someone who excels in consultative sales, thrives in fast-paced environments, and has a deep understanding of enterprise clients and B2B SaaS. If you are passionate about driving sales growth and making an impact at a growing fintech startup, we want to hear from you!   Responsibilities ✔️   Sales Leadership: Own the entire sales cycle from lead generation to contract closing for enterprise clients, focusing on 6-7 figure deals with a long sales cycle. Client Engagement: Engage with decision-makers and executives at major enterprises, particularly in the CPG and financial services sectors in Latin America. Consultative Selling: Develop a deep understanding of solutions and present them in a way that aligns with the client's business objectives and challenges. Pipeline Management: Manage and maintain a healthy sales pipeline, ensuring accurate forecasts and timely deal progression. Revenue Growth: Meet and exceed revenue targets, with a focus on building long-term client relationships and securing upsell and cross-sell opportunities. Sales Process Development: Take an active role in refining and developing scalable sales processes as the company grows, ensuring efficiency and alignment with company goals. Potential Leadership: Demonstrate the potential to lead and manage a sales team as the organization expands, fostering a high-performance culture. Market Development: Identify new business opportunities in LatAm, aligning product offerings with market needs. Collaboration: Work closely with Product, Marketing, and Customer Success to deliver exceptional client experiences and ensure feedback loops that improve the sales process. Sales Strategy: Contribute to the overall sales strategy, suggesting improvements and leading initiatives to enhance client acquisition and retention. Reporting: Regularly report on key sales metrics and performance updates to the COO, ensuring transparency and data-driven decision-making. Requirements   Qualifications 📃   7+ years of experience in enterprise sales, particularly within SaaS or fintech, with a focus on large, complex deals. Proven track record of closing high-value contracts ($500K+) and exceeding sales quotas. Strong understanding of the credit or lending infrastructure space, with the ability to articulate how solutions can solve client pain points. Bilingual: Fluent in both Spanish and English, with excellent communication skills in both languages. Experience selling to large CPG companies or financial institutions in Latin America is a plus. Demonstrated success in consultative selling and building C-level relationships. Experience in leading sales teams or developing sales processes is a strong plus. Mastery of CRM tools like Salesforce, HubSpot, and other sales automation platforms. Highly organized, data-driven, and self-motivated with the ability to manage complex deals and clients autonomously. Willingness to travel frequently across LatAm to meet with clients.   Benefits   Compensation & Benefits 💸   We offer a competitive compensation package, including: Performance Bonus: Up to 30% of base salary, tied to individual and company performance. ESOP: Every employee is a shareholder. Our ESOP program allows you to have a stake in our growth and success. Unlimited PTO: We offer unlimited PTO, with the expectation that employees take at least 3-4 weeks off per year to recharge. Fully Remote: Is a fully remote company, but this role requires regular travel within Mexico and LatAm to meet clients. Professional Growth: Opportunities to grow your career within a fast-paced, scaling fintech company.

We are looking for a Marketing Growth / Social Content Specialist to join our dynamic team. This is a full-time remote position for candidates based in Latin America. As part of our team, you will play a crucial role in developing and executing innovative marketing strategies that elevate our brand. Key Responsibilities: Strategies: Generate and implement strategies to increase brand awareness and brand acquisition, and to boost organic acquisition through different channels. Campaigns: Design and execute multi-channel marketing campaigns across various platforms. Metrics: Analyze engagement and conversion metrics, producing insightful reports to track performance. Social Media Content: Create creative and trending content for social media, demonstrating a deep understanding of audience engagement. Social Media Management: Efficiently manage social media accounts, ensuring consistency in tone, style, and brand messaging. UX Writing / SEO: Write UX copy aligned with SEO best practices, enhancing user experience across digital platforms. Social Media Tools: Utilize social media tools and analytics platforms to drive growth and optimize performance. Collaboration: Collaborate with cross-functional teams, including product, tech, and operations, to deliver cohesive marketing solutions. Creativity / Innovation: Bring creativity and innovation to every project, with a passion for elevating the brand to new heights. AI Tools: Apply advanced AI tools and techniques to enhance marketing efforts. Portfolio: Maintain a solid, innovative, and disruptive portfolio showcasing diverse content formats (text, audio, video). PR: Engage in PR efforts and media relations to expand brand reach. (nice to have) Requirements: Advanced English proficiency, with a strong focus on written communication. Advanced Spanish proficiency. Extensive experience in Growth marketing for SMBs, startups, and professional freelancers. (Developing and executing growth strategies, identifying and optimizing growth channels, running A/B tests and experiments, analyzing user behavior and conversion data, optimizing customer acquisition and retention, collaborating with product, sales, and marketing teams, managing performance marketing campaigns, implementing SEO, SEM, and paid social media tactics, conducting market research and competitor analysis, tracking and reporting on KPIs and growth metrics)  Deep knowledge of branding, growth strategies, and social media management. Expertise in campaign design, execution, and performance analysis. Proficiency in UX writing, SEO, and using of analytics tools. Strong team player with a collaborative attitude and the ability to work in multidisciplinary teams. Strong results and number orientation. High level of creativity, innovation, and a strong drive to succeed. Familiarity with AI tools in the context of marketing. Solid portfolio showcasing creative, innovative, and disruptive work. Experience creating and managing content across various formats and platforms (text, audio, video, etc.). Experience with PR and media engagement. (nice to have) A positive, proactive, and cooperative approach to work, embodying a team-player and do-er mindset. More details: Full time Remote (Latin America) Salary: $500 to $700 USD/month based on experience and qualifications + commission

Company Description Mappa is a platform that streamlines the hiring process by matching Latin American talent with companies efficiently. By leveraging AI, voice analysis, and big data, Mappa creates strong connections tailored to individual uniqueness, driving business success. Mappa enables companies to fill open positions rapidly, saving time and costs without upfront fees or hidden charges. Role Description This is a full-time remote role for an Executive Assistant. The Assistant will be responsible for providing executive administrative support, facilitating communication, managing administrative tasks, sales and proposals and ensuring organizational efficiency. Qualifications Executive Administrative Assistance and Administrative Assistance skills Sales and or Customer Service experience Strong communication skills Organizational Skills and Office Administration proficiency Ability to handle sensitive information with confidentiality Excellent time-management and multitasking abilities Proficiency in office software like MS Office Experience in executive support roles Bachelor's degree in Business Administration or related field