Customer Success & Marketing Strategist

Customer Solutions Architect (Marketing Analytics) Location: Remote, Eastern Time Zone Department: Sales Our AI-powered analytics platform effortlessly and securely turns all company data into actionable insights—so every employee can visualize, understand, and act–all for less cost and time than traditional data management. We’re people first and are nothing without our team. So, we’re hell bent on creating the best possible environment for our team to thrive. We hire the most brilliant people and ensure everyone has ample opportunity for growth. We’re a startup for grown ups and are deeply rooted in the idea that life comes first, and good work will follow. Our team of data strategists, engineers, analysts, and scientists are experts focused on one thing — helping our clients quickly and easily access their data in a meaningful way with one simple software tool. If you’re looking to join a fast-paced, growing company leveraging AI to solve real enterprise challenges, we might be right up your alley. As a Employee you: Are a driver, not a passenger, and are looking to make a real impact leveraging emerging technology Thrive in a fast-paced, highly-iterative, and collaborative workplace where you can take ownership of your work and contribute to the success of others Are adept at absorbing a brief, asking thoughtful questions, and initiating and executing an effective plan to achieve success in your work Value feedback as a fundamental component of your growth Can work against tight timelines while acting thoughtfully towards both the team and the clients Are ambitious, take initiative Are passionate about keeping up to date with the newest technologies, including AI, to provide our clients the easiest and most accurate way to access the transformative power of their data Always seek out ways to optimize processes, work smarter, and increase efficiencies Optimize resources in a way that generates successful outcomes Your Impact: As a Solutions Architect, you'll play a pivotal role in bridging the gap between our cutting-edge, AI-powered, analytics platform and our clients' business needs. You'll leverage your deep understanding of marketing analytics, data analysis, and software solutions to architect and present customized solutions that drive customer success. Your expertise will not only help in securing new business but also in ensuring client satisfaction and maximizing the value of our platform. What Success Looks Like: Solution Design and Implementation: Architect, design, and implement tailored solutions for our clients, ensuring alignment with their business and marketing goals and data strategies. Translate complex technical features into clear, accurate & business-oriented benefits. Client Engagement: Understand client requirements and deliver compelling product trials and presentations that meet their business needs. Serve as the solutions expert and technical advisor during the sales and trial process. Technical Consultation: Provide consultation on best practices in marketing analytics, data integration, and campaign optimization. Help clients understand how to leverage our platform for maximum impact. Cross-functional Collaboration: Collaborate with product, engineering, and leadership teams to relay client feedback and contribute to the product development roadmap. Ensure our solutions meet and exceed client expectations. Ongoing Strategic Support: Develop and deliver needed materials & training to clients and provide ongoing strategic support and guidance to ensure client satisfaction, retention and growth. Market Intelligence: Stay abreast of industry trends, competitive landscape, and emerging technologies in marketing analytics. Utilize insights to inform solution development and strategic planning. What You Bring to the Table: Experience in Business Intelligence, Marketing Analytics, or Data Analytics 3+ years of experience within a SaaS, business intelligence, or marketing analytics startup. Must be comfortable in writing and interpreting SQL code with an emphasis on PostgreSQL. Familiarity with the basics of data pipeline processing (ETL, ELT, etc.) including a basic understanding of existing platforms: FiveTran, Stitch, Airbyte. Strong technical proficiency with marketing analytics platforms, CRM systems, and data visualization tools. Excellent presentation and communication skills, with the ability to translate technical concepts into business benefits. Proven track record of developing and implementing successful solutions for clients. Ability to work collaboratively across teams and with clients at all levels. Strong problem-solving skills and the ability to work in a dynamic, fast-paced environment. EEO Statement We are conspiring to design a better world and we believe this goal can only be advanced by a team that is committed to diversity, represents different cultures, perspectives and backgrounds and prioritizes inclusivity as a pillar of our company culture. We are an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Industry Business Intelligence Platforms Employment Type Full-time

As a Customer Success Specialist at our company, you will be responsible for ensuring customer satisfaction and ongoing success. Your mission will be to build strong relationships with our clients, ensuring they derive maximum value from our platform. This includes regular follow-ups, proactive issue resolution, and optimizing the sales funnel. Additionally, you will play a crucial role in closing additional deals and providing valuable feedback to our internal teams to continuously improve our products and services. Responsibilities: Conduct regular follow-ups with customers to understand their needs and ensure satisfaction. Effectively resolve issues and challenges that arise during customer interactions with our products. Organize and optimize the sales funnel to ensure leads convert into satisfied customers. Close additional deals and upselling opportunities with existing clients. Provide feedback to product and sales teams to continuously enhance customer experience. Support overall initiatives that promote customer success and growth. Requirements: Previous experience in Customer Success, sales, or related roles. Excellent communication and negotiation skills. Demonstrated ability to efficiently solve problems. Organization and attention to detail to manage multiple clients and tasks simultaneously. Customer-oriented with strong relationship-building skills. Proactivity and ability to work autonomously and as part of a team.

About Us We are a rapidly growing two-sided tool where brands connect with creators to launch high-impact marketing campaigns. As we scale, we need a Senior Community & Paid Social Growth Manager who is not just a community leader but a strategic operator—someone who can handle large-scale community organization, optimize paid ad campaigns, and drive creator success. This is not a traditional community manager role. We need someone proactive, process-driven, and strategic who can activate our creator network, optimize ad performance across TikTok, Instagram, YouTube, and Meta, and collaborate cross-functionally to scale our business. What You’ll Do 🛠️ Community & Creator Operations Organize & Activate: Structure and manage our growing creator database, ensuring effective onboarding, categorization, and engagement. Engagement & Communication: Handle high volumes of inbound creator inquiries via email, WhatsApp, and other channels. Data & Process Optimization: Implement tagging systems, automation solutions (e.g., Zapier, Airtable, HubSpot), and scalable workflows to improve creator tracking, communication, and activation. Strategic Growth: Identify new ways to optimize creator relationships, increase retention, and drive monetization opportunities. 📈 Paid Social Growth & Ad Strategy Manage & Scale Paid Social Campaigns: Plan, execute, and optimize TikTok, Instagram, YouTube, and Meta ad campaigns. Leverage UGC & Influencer Ads: Identify top-performing creators for UGC ads, Spark Ads, whitelisting, and paid promotion. Performance Analysis: Track ad performance, optimize ROI, and lower acquisition costs through data-driven decision-making. 🤝 Brand Collaboration & Campaign Execution Act as the bridge between brands and creators to ensure successful partnerships. Develop and manage multi-platform campaign strategies aligned with brand goals. Track campaign success metrics and report actionable insights. What We’re Looking For ✅ 3-5+ years of experience in community operations, influencer marketing, or paid social growth. ✅ Hands-on experience running TikTok, Meta (Facebook/Instagram), and YouTube ad campaigns. ✅ Highly organized & process-driven—able to implement automation tools and tagging systems. ✅ Analytical mindset—comfortable with data, KPIs, and ad performance tracking. ✅ Excellent communication skills—you’ll be the face of our creator relationships. ✅ Fluency in Spanish is a strong plus, as many of our creators are Spanish-speaking. Bonus Points ⭐ Experience working with DTC/e-commerce brands. ⭐ Familiarity with automation tools like HubSpot, Airtable, Click-Up. ⭐ Background in influencer marketing platforms or agencies. ⭐ Experience scaling a large creator community. Why Join Us? 🚀 Work with an innovative, fast-growing company at the heart of the creator economy. 🌍 Remote-first—work from anywhere while collaborating with a global team. 💡 Make a direct impact on scaling our creator community and shaping our growth strategy. 📈 Grow your career in creator marketing, paid media, and social commerce. 👉 Ready to drive viral growth and scale brands through creators? Apply now!