Job Description – Senior Revenue Operations (Individual Contributor) Location: Mexico City (CDMX) or São Paulo (Brazil) Work mode: Hybrid / On-site preferred Reporting to: CEO Type: Full-time | Individual Contributor (no team management) Role Overview We are looking for a Senior Revenue Operations Individual Contributor to own and operate the commercial execution layer of the company. This role will not manage a team and is designed for a senior professional who can operate with high autonomy. The person in this role cannot depend on the CEO for day-to-day decision-making and is expected to independently identify problems, propose solutions, and execute. The role acts as a service function across Sales, CAMs, Sellers/Partners and Leadership, translating commercial strategy into daily execution, processes, systems and measurable outcomes. This role must be based in CDMX or São Paulo. Proximity to commercial teams and operations is critical. Key Responsibilities Revenue & Sales Operations Design, operate and continuously optimize the commercial pipeline Define deal stages and workflows by deal type (direct sales, sellers, partnerships) Identify bottlenecks across the funnel and implement solutions independently Improve sales velocity, activation and retention through process clarity and execution Sales Enablement & Operational Support Create and maintain: WhatsApp and outreach scripts call structures and follow-up flows operational playbooks for Sales and KAMs Standardize best practices and operational knowledge Ensure teams have clear guidance on what to sell, how to sell and how to follow up Cross-functional Service Role Provide operational support to: Sales team KAMs Sellers / partners Align commercial promises with operational reality Translate field feedback into actionable insights for Product and Leadership Act as the operational reference point for revenue execution Data, Metrics & Performance Define and track actionable KPIs (conversion, sales cycle, activation, usage) Build and maintain dashboards and reporting Lead weekly reviews with clear, data-driven insights Proactively flag what is not working and implement corrective actions Decision-Making & Autonomy (Critical Requirement) This role requires high autonomy and independent judgment. The ideal candidate: Does not rely on the CEO to make operational decisions Is comfortable making informed decisions with incomplete information Escalates strategically, not operationally Owns outcomes end-to-end Candidates who require constant validation or close supervision will not be a fit. HubSpot – Mandatory Requirement This role requires advanced, hands-on expertise in HubSpot. The candidate must be able to: Configure and manage complex pipelines Build and maintain workflows and automations Design and manage dashboards and reports Create and manage custom properties and data structures Use HubSpot as the core operating system for Revenue HubSpot proficiency is non-negotiable. Ideal Profile Experience 7–10 years in Revenue Operations / Sales Operations / GTM Operations Experience in SaaS, marketplaces or hybrid business models Prior experience as the sole owner of Revenue or Sales Operations Experience operating in fast-paced, evolving environments Working Style Strong hands-on mentality High ownership and accountability Comfortable supporting multiple teams without formal authority Direct, pragmatic and execution-focused Able to operate without babysitting or micromanagement Red Flags Seeking to build or manage a team in the short term Dependence on leadership for operational decisions Overly corporate or process-heavy mindset Discomfort operating in ambiguity Not based in CDMX or São Paulo