Customer Success Associate - CPG (Mexico)

We are looking for a Marketing Strategy and Growth Specialist to join our team at a technology startup focused on Artificial Intelligence. This role is ideal for someone with leadership skills and experience in building high-performance teams in a fast-growing environment. As the head of marketing strategy, you will lead organic and paid growth campaigns, manage social media, and position our brand in the global market. Responsibilities: Growth Strategy Development: Design and execute strategies for organic and paid growth, driving product adoption and customer acquisition. Team Leadership and Development: Create, lead, and expand the marketing team, fostering a culture of high performance and collaboration. Brand Positioning: Define and execute brand positioning and communication strategies to establish our company as a leader in the AI sector. Social Media Management: Develop and execute marketing campaigns on social media, ensuring content aligns with brand identity and engages our audience. User Growth and Retention: Generate and execute user acquisition campaigns (online and offline) and work on retention initiatives to enhance customer experience. Analysis and Metrics: Utilize analytical tools to measure campaign performance, make real-time adjustments, and ensure growth objectives are met. Cross-functional Collaboration: Work closely with product, sales, and technology teams to align marketing strategies with business goals. Requirements: Startup Experience: Minimum of 5 years of experience working in startups, preferably in the technology or AI sector, with a focus on growth and brand positioning. Leadership Experience: Ability to build and lead multifunctional marketing teams in a dynamic, fast-paced environment. Organic and Paid Media Growth: Experience in creating and managing growth strategies through organic channels (SEO, content marketing, social media) and paid channels (Google Ads, LinkedIn Ads, etc.). Analytical Skills: Experience using analytics and metrics tools to optimize campaigns and make data-driven decisions. Communication Skills: Excellent ability to communicate marketing strategies and results to diverse audiences, including internal teams and stakeholders. Results-Oriented: Focus on conversion optimization, user acquisition, and company growth. Languages: Advanced English proficiency, both written and spoken, to manage global campaigns and communicate with international teams. Desirable: AI/Tech Experience: Knowledge and experience in marketing within the AI or advanced technology sector. Strategic Vision: Ability to think long-term and define sustainable growth strategies as the company scales. Creativity: Ability to propose innovative ideas that differentiate the brand in the competitive AI market.

Buscamos un/a Chief Marketing Officer (CMO) para liderar la estrategia de marketing desde cero, enfocándose en crecimiento, posicionamiento, adquisición de usuarios y construcción de marca. Actualmente no hay un equipo de marketing, por lo que tendrás la oportunidad de construir el área desde sus cimientos. Este rol brinda un alto grado de autonomía y visibilidad, ideal para un perfil senior con visión estratégica y espíritu emprendedor. Perfil del Candidato Experiencia comprobable en startups (idealmente de etapa temprana) y en productos SaaS. Capacidad demostrada para armar y coordinar equipos de marketing y ventas, integrando también funciones de growth y revenue. Fuerte orientación al crecimiento, al branding y al performance marketing (marketing orientado a resultados), con experiencia en la creación de estrategias go-to-market (lanzamiento al mercado) exitosas. Habilidad para construir el área de marketing desde cero y liderarla con autonomía y mentalidad emprendedora. Qué Ofrecemos Oportunidad de crear y escalar el equipo de marketing desde cero. Amplia autonomía para tomar decisiones y alto impacto directo en la estrategia y el crecimiento de la empresa.

As a Customer Success Manager at our startup, you will play a key role in ensuring the satisfaction and success of our clients. You will be responsible for managing key relationships, solving problems effectively, and ensuring our clients get the most value from our platform. We are looking for someone creative, organized, and methodical, with a strong drive for growth and excellent communication skills in English. Responsibilities: Manage relationships with key clients to ensure their satisfaction and retention. Proactively resolve client issues and concerns in a timely and effective manner. Guide clients on the effective use of our platform and propose creative solutions to meet their needs. Keep detailed records of client interactions and account updates. Collaborate closely with internal teams to ensure a seamless customer experience. Identify upsell opportunities and negotiate contract renewals. Actively participate in the continuous improvement of our processes and products based on client feedback. Requirements: Previous experience in Customer Success or similar roles in startups or tech companies. Proven problem-solving skills and ability to handle challenging situations with calm and professionalism. Attention to detail and ability to work in an organized and methodical manner. Strong verbal and written communication skills in English. Proven ability to negotiate and close deals. Passion for personal and professional growth, with a sales-oriented mindset and a results-driven approach. Benefits: Opportunity for growth and professional development in a growing startup. Dynamic and collaborative work environment. Salary: fixed base plus commission