Are you passionate about delivering excellent customer service and have a talent for bilingual translation? Do you thrive in dynamic environments where you can blend your language skills with your creativity? If so, we have an exciting opportunity for you! We are seeking a dedicated Bilingual Customer Support and Social Media Specialist to join our team and help us connect with our diverse customer base across English and Spanish-speaking communities. In this role, you will be the frontline hero ensuring our customers receive the highest level of service and satisfaction. Your daily responsibilities will include addressing customer inquiries, resolving issues, and providing efficient solutions—all while crafting engagement strategies through our social media channels in both English and Spanish. You will work closely with various departments to ensure a seamless communication strategy and maintain a positive public image for our brand. Key Responsibilities: 1. Customer Support: Provide exceptional customer support by handling inquiries via email, phone, and social media platforms. Use your bilingual skills to offer clear and concise assistance in both English and Spanish, ensuring that our customers feel heard and valued. 2. Translation: Perform timely and accurate translation of product descriptions, help articles, and marketing materials from English to Spanish and vice versa. This will help us reach a wider audience and cater to the needs of our bilingual customers. 3. Social Media Management: Create, schedule, and post engaging content across our social media channels. Adapt and craft compelling social media copy in both languages to drive engagement, build community, and increase brand awareness. 4. Problem Solving: Address and solve customer issues with a positive attitude. Proactively identify common problems and suggest improvements based on customer feedback. 5. Collaboration: Collaborate with the marketing, product, and sales teams to ensure consistent and effective communication strategies. Participate in cross-functional projects to enhance the overall customer experience. 6. Reporting: Track and report on customer service metrics and social media engagement. Use insights and feedback to continually improve our approaches and processes. Requirements: • Fluent in both English and Spanish with excellent verbal and written communication skills in both languages. • Proven experience in customer support, translation, or a related field. • Strong understanding of social media platforms and best practices for social media engagement. • Demonstrated ability to manage multiple tasks and consistently meet deadlines. • Excellent problem-solving skills and a proactive approach to identifying and addressing customer needs. • Ability to work well in a team environment and adapt to changing priorities. • Strong organizational skills and attention to detail. • Proficiency in using customer support software and social media management tools. Join us and be a part of a dynamic team where your bilingual skills and passion for customer support can genuinely make a difference. Help us elevate our customer experience and connect more deeply with our audience through effective translation and engaging social media initiatives. Apply now to embark on a rewarding and fulfilling career with us!