Research and Administrative Analyst

About Us We are a rapidly growing marketing agency, seeking a talented UX Writer to join our team. In this role, you will create clear, user-centered content that enhances the user experience across digital platforms. What You’ll Do: Write concise and engaging content for user interfaces (buttons, forms, error messages, onboarding, etc.). Collaborate with development teams to ensure content aligns with design and brand voice. Develop content strategies that enhance usability, accessibility, and user clarity. Maintain consistency in content across all digital touchpoints. Test and optimize content based on user feedback and performance metrics. What We’re Looking For: 4+ years of experience as a UX Writer or similar content role. Near-native English proficiency, with strong writing and editing skills. Knowledge of UX/UI principles and how content impacts user experience. Experience with content management systems (CMS) and collaborative tools (Google Docs, Trello, Slack). Attention to detail and problem-solving skills. What We Offer: Flexible remote work and a creative environment. Competitive salary and benefits. Growth opportunities within a dynamic agency.

About Us: We are a growth financing marketplace for small business owners, with a mission to increase access to entrepreneurship. We unlock trillions of dollars in economic potential by connecting businesses to growth capital and providing world-class financial management services. Our platform helps entrepreneurs take control of their financials, bridge the gap between good businesses and funding providers, and ensures that every entrepreneur has a clear path to sustainable growth and economic success. The Role: We’re looking for a highly organized and detail-oriented Accounting Manager to join our team. In this role, you will not only manage a portfolio of clients, overseeing day-to-day accounting operations, but also take ultimate responsibility for the quality of accounting and financial reporting produced by the team. This includes defining standards for excellence, running team operations, and driving process improvement. You’ll collaborate closely with the Accounting Service Manager, third-party accounting teams, and the Platform and Product teams to ensure accurate financial reporting, optimize workflows, and maintain the financial health of our growing business. This role is ideal for someone with a strong audit background who thrives in a fast-paced, hands-on environment and is excited to contribute to the growth of a dynamic startup. You’ll thrive if: You’re passionate about delivering exceptional customer service. You’re an expert bookkeeper with a strong understanding of audits and compliance. You have a knack for building scalable, efficient processes. You’re incredibly organized, attentive to detail, and thrive on meeting deadlines. You’re a clear and transparent communicator that loves working with a global team. You enjoy collaborating with global teams and stakeholders. Key Responsibilities: Client Portfolio Management: Manage a portfolio of clients, overseeing day-to-day accounting operations, ensuring accurate financial records, and delivering exceptional service. Quality Control Leadership: Define what "great" looks like for all accounting deliverables. Communicate and document these standards clearly across the team. Conduct regular reviews to ensure accuracy, compliance, and adherence to US GAAP standards. Team Operations: Lead team stand-ups and ensure visibility and transparency across the team’s portfolio. Provide clear updates and action plans to keep the team aligned. Process Improvement: Design and document scalable accounting workflows, optimize templates and guidelines within the Accounting Hub, and implement changes to improve efficiency and scalability as grows. Bookkeeping: Accurately record financial transactions, including processing accounts payable, accounts receivable, payroll, and general ledger entries. Financial Reporting: Prepare and review monthly, quarterly, and annual financial statements in accordance with GAAP standards. Account Reconciliation: Perform regular reconciliations of balance sheet accounts, including bank, credit card, and general ledger accounts. Compliance & Tax Support: Ensure compliance with federal, state, and local tax regulations, supporting tax filings and audits as needed. Audit Support: Leverage your audit expertise to maintain robust financial records and support internal and external audit processes. Technology & Tooling: Collect ongoing feedback from the team to collaborate with the Platform and Product teams. Stay up to date on best-in-class tools to enhance the safety, reliability, and efficiency of accounting processes. Team Collaboration & Leadership: Partner with the Accounting Service Manager to mentor junior team members, provide feedback, and support professional development. Budget & Forecast Support: Provide data-driven insights to support budget tracking, forecasting, and variance analysis. Cross-Functional Collaboration: Work closely with cross-functional teams, including sales, operations, and third-party accounting teams, to drive seamless financial processes and decision-making. Requirements: Education: Bachelor’s degree in Accounting, Finance, or a related field. Experience: Minimum of 4-5 years of accounting experience, preferably in a startup or small business environment. Audit experience is strongly preferred. Technical Skills: Proficiency in accounting software (e.g., QuickBooks, Xero) and advanced Excel skills. Experience with financial ERP systems is a plus. Knowledge: Strong understanding of US GAAP, financial reporting requirements, and tax regulations. Attention to Detail: Demonstrated accuracy and meticulous attention to detail in financial reporting and reconciliations. Problem-Solving: Ability to proactively identify potential issues and implement effective solutions. Communication: Excellent verbal and written communication skills, with the ability to explain financial concepts to non-financial stakeholders. Process-Oriented: Proven experience in creating and implementing scalable processes and documentation. Leadership: Experience mentoring or managing team members, with a collaborative and supportive approach. Why Join Us?: Impact: Play a pivotal role in shaping the financial health of a fast-growing startup. Your work will directly contribute to helping small business owners succeed and grow. Growth: Be part of a scaling team, building out the finance and accounting function in a mission-driven company. Culture: Join a team that values collaboration, innovation, and personal growth while making a positive impact on the entrepreneurial ecosystem. Flexibility: We offer a hybrid work environment, providing flexibility for remote work while offering a collaborative space for those based in New York.

Objetivo del Puesto: Buscamos tres Ingenieros en Soporte de IT para integrarse a nuestro equipo de servicio. Este rol estará enfocado en brindar soporte técnico en sitio, colaborando estrechamente con el equipo para asegurar el buen funcionamiento de los sistemas y la resolución de problemas tecnológicos. Las posiciones estarán ubicadas en dos zonas: dos en la zona sur (cerca del aeropuerto) y una en la zona norte de México. Responsabilidades: Proveer soporte técnico en sitio a los usuarios en las distintas ubicaciones asignadas. Diagnosticar y resolver problemas relacionados con equipos de hardware, software y redes. Brindar asistencia en la instalación, configuración y mantenimiento de equipos y sistemas. Realizar tareas de mantenimiento preventivo y correctivo de equipos tecnológicos. Colaborar estrechamente con el equipo para garantizar la continuidad del servicio. Brindar soporte a la célula de servicio, asegurando que los problemas técnicos sean resueltos de manera eficiente y oportuna. Mantener una actitud de servicio constante, enfocado en la satisfacción del usuario final. Reportar problemas técnicos y posibles mejoras en los sistemas. Requisitos: Experiencia previa en soporte técnico IT (no se requiere experiencia en inglés). Actitud de servicio y capacidad de aprendizaje. Capacidad para resolver problemas técnicos de manera eficaz y rápida. Disponibilidad para trabajar de manera presencial en las zonas asignadas (zona sur y zona norte de México). Actitud proactiva y responsable. Conocimiento en soporte de hardware, software y redes (deseable pero no excluyente). Capacidad de trabajo en equipo y comunicación efectiva. Condiciones: Contrato indefinido. Este puesto es parte de una célula de servicio, donde el equipo dará apoyo a la persona en terreno (sin requerir desplazamientos a campo). Competencias: Enfoque al servicio al cliente. Capacidad de aprendizaje rápido y adaptabilidad. Trabajo en equipo y colaboración. Resolución de problemas y toma de decisiones.