Bilingual Customer Success Specialist and HR Coordinator
July 26, 2024
Sales & Marketing
Full time
Remote
1335 to 2375 USD
Entry level
English translation
Customer Service
Microsoft Office
English advanced
Are you a bilingual professional with a flair for customer service and a solid background in human resources? Do you excel in both English and Spanish translation, coupled with strong proficiency in Microsoft Office? If so, we have an exciting opportunity for you to join our dynamic team as a Bilingual Customer Success Specialist and HR Coordinator. This dual-role position is crucial in ensuring seamless communication between our diverse client base and our internal teams, alongside aiding in various HR functions to support our growing workforce. Key Responsibilities: Customer Service Excellence: - Act as the primary point of contact for our English and Spanish-speaking customers. - Provide timely, courteous, and effective customer service through various channels, including phone, email, and social media. - Translate customer inquiries and feedback from Spanish to English (and vice versa) to ensure accurate and clear communication. - Troubleshoot customer issues and provide workable solutions, escalating complex cases to appropriate departments when necessary. English and Spanish Translation: - Perform professional translations of documents, marketing materials, website content, and internal communications between English and Spanish. - Ensure linguistic accuracy and cultural relevance in all translated content, maintaining the company’s tone of voice and messaging consistency. Human Resources Support: - Assist the HR department with recruitment efforts, including posting job ads, screening resumes, and scheduling interviews for both English and Spanish-speaking candidates. - Help onboard new employees by translating onboarding materials and conducting bilingual orientation sessions. - Coordinate HR activities and programs, such as employee training, benefits administration, and performance reviews, ensuring clear communication to all employees. - Maintain accurate and up-to-date employee records in Microsoft Office, ensuring compliance with company policies and legal requirements. Required Skills and Qualifications: - Fluent in English and Spanish, with excellent written and verbal communication skills in both languages. - Proven experience in customer service, HR, or related fields. - Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). - Exceptional organizational skills and attention to detail. - Ability to handle sensitive information with confidentiality and professionalism. - Strong problem-solving skills and a proactive, collaborative attitude. Why Join Us? - Opportunity to work in a diverse and inclusive environment that values your bilingual skills. - Engage in meaningful work that directly impacts our customer satisfaction and employee experience. - Competitive salary and benefits package, including health insurance, retirement plans, and professional development opportunities. - A supportive and innovative team that encourages growth and creativity. If you are passionate about leveraging your bilingual skills and customer service expertise while contributing to our HR initiatives, we would love to hear from you. Apply now to become a vital part of our team and help us continue to build strong relationships both externally with our clients and internally with our employees.
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