Bilingual Customer Success Specialist and HR Coordinator

Customer Success Specialist We are looking for a dedicated Customer Success Specialist to ensure our clients achieve their desired outcomes while using our products and services. Key Responsibilities Build strong relationships with customers to understand their needs and challenges. Provide onboarding support and training to new customers. Proactively reach out to customers for feedback and to identify opportunities for upselling or cross-selling. Collaborate with sales and product teams to communicate customer needs and drive improvements. Requirements Previous experience in customer success, account management, or sales. Excellent communication and interpersonal skills. Strong problem-solving skills and a customer-centric mindset. Ability to manage multiple tasks and projects simultaneously.

You would join a team backed by Y Combinator, Madrona, First Round Capital, and others. This is a career-defining job opportunity that gives you direct access to Silicon Valley playbooks and experience. Who We Are: We are the ultimate Fintech AI/Agentic solution for key finance team functions (users are: AR Managers, VPs of Finance, CFOs). Existing clients include GitLab, Drift, Plaid, UiPath. We run a fun, fast, and epic team culture. tl;dr: You're joining a top performing growth team to run experiments— 3-5 per week. You will learn more than just about anywhere else and will have more hands-on experience and results under your belt than at practically any other growth role you may find since you'll be working directly with the leadership team and running cutting edge growth experiments. You'll have massive impact from day one, but you'll have to do whatever it takes to win - from doing things that don't scale, to running A/B tests using generative AI, to documenting your top performing experiments as playbooks for other team members to run; and everything in between. Who You Are: You are likely either a former startup founder ($100k+ ARR or $500k raised) or an absolute outlier/excellent top performing equivalent. Technical (coding) ability is a plus. You actively seek out challenges and uncomfortable growth situations; you need to be the type of person who thrives outside their comfort zone. MOST IMPORTANTLY, you're someone who sees what needs to be done and does it without asking how. This is a Boston Consulting Group/McKinsey/Harvard/Wharton-level culture. You are at a stage of life that you want to do excellent work with excellent people and are ready for a bigger calling; even if that means working 50-60 hours per week; you're ready for the next major career move. If you're looking for a passive income, easy job, plenty of holiday/travel, work-life-balance gig, this is not for you. If you're looking for a team of top performers to do career-defining work, we would LOVE to hear from you; you're one of us. What You'll Own: You will report directly to the Growth Manager who you will be working with side-by-side (Slack, Zoom, Asana) and who you will be in contact with daily. You will have a prioritized list of growth experiments to run and it's your responsibility to own the implementation of 3-5 new experiments per week. An experiment could include: 1) Going through a list of our target client accounts and identifying (manually if needed) who in our collective networks can make an intro to the target account, writing a message on behalf of that person, sending that message, and reporting back to the team on our progress getting access to our target accounts 2) Setting up a website landing page (we can provide you with tools/instructions) so we can run ads to it and test if a completely different way to position our AI/Agentic product would work much better than our current way of positioning ourselves 3) You will work with Claude/ChatGPT's latest models to create updated sales literature for our team that explains how we're better than competitors with a table comparing our features vs theirs. Each of these is a "growth experiment" and you'll be responsible for running 3-5 new ones per week. Every experiment will be organized/documented on an Asana board where you'll maintain a system that sets parameters such as expected outcome, predicted metrics for what we considered good enough to continue and bad enough to stop, reflections on how the experiment turned out, and proposed next steps. This board is key and it must stay updated and organized. This Will Only Work If: You're highly intelligent/gifted. You're ready to dive into anything. Your writing and communication are exceptional. You get things done at our pace and eventually exceed it. You're reliable. No high highs and low lows. Only one speed: go. You're incredibly resourceful. You find a way or make a way. You love growth. You love tech. Tips to Succeed: As soon as you're really good at something, figure out a way to automate it. Build systems to make your contribution obsolete to a particularly good growth experiment so you can move on to the next. Be proactive about getting things done and communicating. Don't ghost. We won't chase you; if you're a ghost/unreliable, this will be a non-starter. Obsess over results and ruthlessly prioritize to get outcomes. Build trust through execution. Random: We do paid trials with "impossible" tests. Full US workweek hours. You can 100% expect to work Monday through Friday of every week from e.g. 8am - 5/6pm. You don't get to set your own hours. We don't stop for local holidays. There's a time and a place for the digital nomad lifestyle, but this isn't it. Yes, in the past we've hired for that work dynamic before and that has its place, but not for this role. It's too important. This is a monk-mode, breakthrough, YC opportunity to hit targets that you'll still talk about years from now. It's a career-defining opportunity for those hungry for that one chance to reach that next professional level; especially related to growth, startups, venture capital, AI, and fintech. See this much more like getting your Master's/PhD and less like a chill remote gig, it's not. If momentum and achieving major milestones is what you're after— welcome to the team!

We are looking for a project Marketing Manager to join our team and take charge of managing client relationships, developing marketing strategies, and ensuring the successful execution of impactful campaigns. This role requires a combination of strategic thinking, exceptional organizational skills, and outstanding communication abilities to deliver top-notch results and strengthen client partnerships. Responsibilities Serve as the primary point of contact for clients, building and nurturing strong relationships to understand their business objectives and marketing needs. Collaborate with the marketing team to develop comprehensive strategies aligned with client goals. Conduct market research to identify trends, customer insights, and competitive landscapes that inform strategic decisions. Create compelling, visually engaging PowerPoint presentations to showcase strategies, campaign proposals, and performance reports to clients. Develop detailed project plans, including timelines, budgets, and resource allocation, to ensure smooth campaign execution. Lead cross-functional teams to deliver marketing campaigns that are timely, within budget, and meet quality standards. Monitor campaign performance metrics, provide regular updates to clients, and recommend data-driven optimizations. Proactively identify upselling opportunities and additional services to expand client accounts. Requirements Advanced English proficiency. Proven experience working in marketing agencies. Strong proficiency with tools for project management, analytics, and presentations. Over 4 years of experience in account management or related roles. Valid US Visa to facilitate client interactions and travel. What We Offer An exciting opportunity to work with a talented team on innovative projects. A collaborative environment focused on delivering exceptional value to clients. Opportunities for professional growth and development. Join us and be a key player in driving client success while contributing to our company’s growth!