Marketing and Customer Engagement Manager
July 26, 2024
Sales & Marketing
Full time
Remote
1895 to 3175 USD
Entry level
Marketing Strategy
Customer Support
Advertising
English advanced
We are seeking a dynamic and highly-skilled Marketing and Customer Engagement Manager to join our innovative team. This role is perfect for an individual who is passionate about driving marketing strategies, providing exceptional customer support, and managing multifaceted advertising campaigns. Your expertise in project management and social media marketing will be integral to our mission of creating meaningful engagement with our customers and expanding our brand's reach. Key Responsibilities: 1. **Marketing Strategy Development**: Devise comprehensive marketing plans that align with our business goals. Utilize market research, customer feedback, and industry trends to create forward-thinking strategies that drive brand awareness and sales growth. 2. **Customer Support Leadership**: Oversee the customer support team and ensure high levels of customer satisfaction. Develop and implement support policies and procedures to handle inquiries, complaints, and feedback efficiently and professionally. 3. **Advertising Campaign Management**: Design and execute multi-channel advertising campaigns. Collaborate with creative teams to produce compelling advertisements that resonate with target audiences across various platforms, including digital, print, and broadcast media. 4. **Project Management**: Coordinate and manage marketing projects from inception to completion. Ensure all projects are delivered on time, within scope, and budget. Implement risk management strategies and troubleshoot issues promptly. 5. **Social Media Marketing**: Lead the efforts in developing strong social media presence and strategies. Plan, create, and schedule engaging content across various social media platforms. Monitor performance metrics and adjust tactics to optimize engagement and growth. Key Qualifications: - Proven experience in developing and implementing successful marketing strategies. - Demonstrated expertise in customer support and managing customer relationships. - Strong background in advertising with a creative flair for developing compelling campaigns. - Excellent project management skills, with the ability to manage multiple projects simultaneously. - Proficiency in social media marketing and understanding of the latest social media trends and tools. Why Join Us? At our company, we value innovation, creativity, and a customer-centric approach. We offer a collaborative work environment where your ideas will be heard, and your contributions will make a real impact. You will have the opportunity to work with a passionate team and be involved in exciting projects that challenge your skills and foster professional growth. Additionally, we provide competitive salary packages, comprehensive benefits, and opportunities for career advancement. If you are a strategic thinker, a proactive leader, and someone who is eager to make a difference, we would love to hear from you. Join us in our journey to reimagine customer engagement and elevate our brand to new heights.
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