Customer Engagement Specialist
July 30, 2024
Design & Creative
Full time
Remote
1735 to 2855 USD
Entry level
Customer Service
Market Research
Email Marketing
English advanced
Are you a dynamic professional with a passion for connecting with people and delivering exceptional service? We are seeking a Customer Engagement Specialist to join our innovative team and take our customer experience to the next level. In this role, you will be the heart and soul of our customer interaction, ensuring that every touchpoint is seamless, engaging, and leaves a lasting positive impression. **Key Responsibilities:** 1. **Customer Service Excellence**: Provide outstanding customer support through multiple channels, including phone, email, and live chat. Resolve customer queries promptly and efficiently, ensuring high levels of customer satisfaction and loyalty. 2. **Market Research Guru**: Conduct thorough market research to understand customer needs, preferences, and pain points. Utilize this data to provide actionable insights that drive our marketing and product strategies. 3. **Email Marketing Maestro**: Develop and execute targeted email marketing campaigns that resonate with our audiences. Craft compelling content and optimize email performance to increase engagement, conversion rates, and customer retention. 4. **Agency Relationship Management**: Collaborate with external agencies to ensure the seamless execution of marketing campaigns. Manage relationships and coordinate with creative agencies, ensuring alignment with our brand guidelines and marketing objectives. 5. **Video Editing Wizard**: Bring your creative flair to produce engaging video content for our marketing initiatives. Edit and enhance video footage to create professional, high-quality videos that capture our brand essence and communicate our message effectively. **Qualifications:** - Proven experience in customer service, with a track record of delivering exceptional customer experiences. - Strong market research skills, with the ability to analyze data and translate insights into actionable strategies. - Proficiency in email marketing platforms and best practices, with a history of successful campaign management. - Experience managing relationships with external agencies, with the ability to coordinate and communicate effectively. - Advanced video editing skills, with hands-on experience using video editing software such as Adobe Premiere Pro or Final Cut Pro. **What We Offer:** - A vibrant and inclusive workplace culture where your contributions are valued and recognized. - Opportunities for professional growth and development, including training and certifications in relevant areas. - Competitive salary and benefits package, including health insurance, retirement plans, and generous paid time off. - The chance to be part of a forward-thinking company that is committed to innovation and excellence. If you are ready to make a significant impact and thrive in a fast-paced, dynamic environment, we would love to hear from you. Apply now and become a vital part of our team as a Customer Engagement Specialist. Let's create unforgettable customer experiences together!
You might also like to apply for these jobs
Extra servicesTake your international career to
Take your international career to
the next level
Dollar payments
Get paid in US dollars while working remotely from Latin America and earn ~50% more than working locally.
Career growth
Strengthen your international career by working at the most exciting companies across the US, LatAm, and Europe.
Benefits
Mappa provides you with an extra annual salary. Make a difference and get rewarded for your efforts and achievements.
Get startedSecure your dream job
Apply now