Creative Creator/ Designer with HubSpot skills

About Founded in 2021, we are a pioneering Lending-as-a-Service (LaaS) startup with a mission to digitize and streamline B2B credit processes across Latin America. Specializing in our innovative 'Rails for Lending' solution, we empower companies to embed and deploy seamless, fair credit products, promoting financial inclusion and economic development. We serve a diverse clientele across the Americas and are committed to enhancing credit decisions and closing the credit gap in the region. What we’re looking for A designer proficient in English and Spanish, skilled in UX/UI design, Figma, wireframing, and more. You should excel in creating designs that simplify complex processes, ensuring our SaaS platform is accessible to non-technical managers. Responsibilities Holistic UX/UI design Product Discovery Prototyping and user testing Wireframing and flow creation Visual and interaction design Qualifications Expertise in UI/UX Design, Figma, and wireframing Proficiency in English and Spanish Ability to conduct usert interviews and user testing Good taste Benefits A role in building product at a leading SaaS company. Opportunities for substantial professional growth in Design, UX, and Product Competitive salary and benefits package, including healthcare and unlimited PTO. Flexible remote work options within Americas time zones.

RingOS Billing and Payment Application   We’re looking for a detail-oriented and customer-focused Billing Support Representative to assist our valued partners in effectively using the RingOS billing and payment platform. RingOS enables our UCaaS partners to easily create invoices and collect payments from their customers, ensuring accurate and seamless billing. As a Billing Support Representative, you’ll play a key role in helping partners understand and use this essential tool, contributing to their business success.   Key Responsibilities:   - Respond to a variety of partner inquiries and support requests related to account setup, billing processes, and product invoicing. - Provide high-quality support through phone, chat, and ticketing systems, ensuring a positive experience for our partners. - Assist with the onboarding and setup of new partner accounts within the RingOS system. - Address partner questions about billing charges, both for their accounts and their customers records. - Process payments, troubleshoot payment-related issues, and help partners resolve discrepancies. - Collaborate with other departments to streamline billing operations and deliver a consistent, effective experience. - Guide partners on running reports and using platform features for effective billing management. - Actively participate in weekly team meetings to share insights and improve support processes. - Meet departmental SLA and KPI targets, contributing to the overall success of the support team.   Qualifications:   - Excellent attention to detail with a strong commitment to customer satisfaction. - Ability to handle multiple tasks and work well under pressure. - Strong organizational and time-management skills with the ability to work independently and as part of a team. - Previous experience in billing, accounts receivable, or customer service is highly valued. - Proficiency in Microsoft Office and general comfort with technology and billing systems. - Strong communication skills, both verbal and written, to effectively assist partners. - Basic mathematics skills are preferred for accurate billing and troubleshooting.   If you’re a problem-solver who thrives on helping others and are excited to support partners in building their businesses, we’d love to have you join our team!

Marketing & Trade Manager Position We are looking for an enthusiastic and entrepreneurial Marketing & Trade Manager to design and implement our marketing plan, aiming to enhance brand value through a strong market positioning. Key Responsibilities Manage communication for brands and enhance the portfolio. Oversee product launches and projects. Develop brand strategies and positioning. Approve new products and evaluate business opportunities/categories. Conduct monthly forecast analysis. Define pricing strategies. Perform market intelligence through analysis and monitoring of competition. Reporting Structure Reports to: Manager of Central America and Caribbean Direct Reports: 1 (Trade Marketing Manager) and 6 indirect reports (Trade Marketing Coordinators) Travel Requirements Frequent travel within the Central America and Caribbean region. Office Location Panama Education and Experience Bachelor’s degree (preferred with a postgraduate qualification). Proven experience in the food/consumer goods industry (essential). 5+ years in Marketing (minimum 3 years in a similar position). Skills and Competencies Leadership Strategic Vision Results Orientation Negotiation Teamwork Innovation Required Skills Budget Management and Control Commercial Variables Management Market Studies Proficiency in Microsoft Office English (desirable)