Customer Success

  • May 07, 2025
  • Sales & Marketing
  • Full time
  • Remote
  • 640 to 1000 USD
  • Mid level
Account Management
Customer Relationship management (CRM)
Problem Resolution
Sales
English advanced
Spanish intermediate

As a Customer Success Manager at our startup, you will play a key role in ensuring the satisfaction and success of our clients. You will be responsible for managing key relationships, solving problems effectively, and ensuring our clients get the most value from our platform. We are looking for someone creative, organized, and methodical, with a strong drive for growth and excellent communication skills in English. Responsibilities: Manage relationships with key clients to ensure their satisfaction and retention. Proactively resolve client issues and concerns in a timely and effective manner. Guide clients on the effective use of our platform and propose creative solutions to meet their needs. Keep detailed records of client interactions and account updates. Collaborate closely with internal teams to ensure a seamless customer experience. Identify upsell opportunities and negotiate contract renewals. Actively participate in the continuous improvement of our processes and products based on client feedback. Requirements: Previous experience in Customer Success or similar roles in startups or tech companies. Proven problem-solving skills and ability to handle challenging situations with calm and professionalism. Attention to detail and ability to work in an organized and methodical manner. Strong verbal and written communication skills in English. Proven ability to negotiate and close deals. Passion for personal and professional growth, with a sales-oriented mindset and a results-driven approach. Benefits: Opportunity for growth and professional development in a growing startup. Dynamic and collaborative work environment. Salary: fixed base plus commission

You might also like to apply for these jobs

How it works for talents

Get hired with Mappa

1

Apply for a job

Our AI-powered matching algorithm considers over 100,000 data points to curate a thoroughly vetted shortlist just for you.

step-1
2

Get matched

Our AI-powered matching algorithm considers over 100,000 data points to curate a thoroughly vetted shortlist just for you.

step-2
3

Meet the company

Our AI-powered matching algorithm considers over 100,000 data points to curate a thoroughly vetted shortlist just for you.

step-3
4

Get hired

Our AI-powered matching algorithm considers over 100,000 data points to curate a thoroughly vetted shortlist just for you.

step-4

Ready to start?

Apply
Extra services

Take your international career to
the next level

Dollar payments

Get paid in US dollars while working remotely and earn ~50% more than working locally.

Career growth

Strengthen your international career by working at the most exciting companies across the US, and Europe.

Benefits

Mappa provides you with an extra annual salary. Make a difference and get rewarded for your efforts and achievements.
Get started

Secure your dream job
in just a few steps

Apply now