About Mappa Mappa builds real-time voice-AI infrastructure that decodes over 100,000 behavior patterns per person—based on prosodic and linguistic signals—and turns them into actionable insights for hiring and beyond. We’re growing fast and need a data-obsessed operator to keep our performance flywheel spinning. Role Purpose Own the source of truth for how the business performs—across operations, product, and technology—and surface insights that drive revenue growth and efficiency. Key Outcomes (First 6 Months) Deploy company-wide performance dashboards (daily, weekly, monthly) tracking funnel, product usage, SLA compliance, and cost drivers. Identify ≥ 5 high-impact efficiency opportunities worth $250K+ in new revenue. Implement a lightweight OKR tracking system and cadence with C-level owners. Launch a monthly “State of Mappa” report to guide strategic decision-making. Core Responsibilities Map internal and client-facing processes; define KPIs and leading indicators. Build and maintain BI dashboards using Excel, SQL, and tools like Tableau, Looker, or Metabase. Lead deep-dive analyses on product telemetry, AI pipeline costs, and sales funnels. Collaborate with Engineering to instrument events and automate data flows. Drive cross-functional projects to improve conversion, retention, and gross margin. Present insights to CEO, COO, and CTO; turn findings into action and lead implementation. Conduct post-mortems and root-cause analyses for missed targets. Must-Have Skills 5–8 years in analytics, business operations, or growth at fast-paced, early-stage startups. Excel/Google Sheets power user (array formulas, Power Query, VBA/scripts, Monte Carlo). Strong SQL skills and experience with at least one BI stack (Looker, Tableau, Power BI, Metabase). Proven ability to manage cross-functional projects end-to-end. Strong grasp of SaaS metrics: CAC, LTV, payback, NDR, cohort analysis, funnel health. Fluent in English and Spanish. Nice-to-Have Ability to code for ad-hoc analysis and automation. Familiarity with RevOps tools (e.g., HubSpot, Salesforce, Mixpanel, Segment). Who You Are An analytical athlete who transforms messy data into crisp insights and ruthless prioritization. Builder mindset: automate today, optimize tomorrow. You challenge with facts, not opinions, and thrive in ambiguity at startup speed. Why Join Mappa Direct impact: Your dashboards drive weekly C-level decisions. Tech-driven culture: Collaborate with operators, engineers, scientists, and product thinkers. Remote-first: Join a distributed team across LatAm and the U.S.