Production Manager (Cayman)

As an Account Manager at our company, you will play a pivotal role in ensuring customer satisfaction and driving ongoing success. Your mission will be to build and nurture strong relationships with our clients, ensuring they derive maximum value from our platform. You will oversee the entire customer journey, from onboarding to contract management, understanding their needs, and ensuring seamless processes. You will collaborate closely with our operations team to relay client insights and ensure commitments are met. Responsibilities: Onboard new clients and guide them through the contracting process, ensuring a smooth transition and understanding of their requirements. Conduct regular follow-ups with clients to proactively address needs and maintain high satisfaction levels. Manage client portfolios effectively, identifying new opportunities and ensuring customer retention and growth. Optimize the sales funnel to convert leads into satisfied customers and expand business opportunities. Close additional deals and upselling opportunities with existing clients to maximize revenue. Provide valuable feedback to internal teams (product, sales, operations) based on client interactions to drive continuous improvement. Support overall initiatives focused on enhancing customer success and driving company growth. Requirements: Proven experience in Customer Success, Sales, or related fields. Strong communication, negotiation, and problem-solving skills. Exceptional organizational abilities with attention to detail to manage multiple clients and tasks simultaneously. Customer-centric mindset with a talent for building and maintaining relationships. Proactivity and ability to work autonomously and collaboratively within a team environment.

We are seeking a highly skilled and organized individual to join our team as a Production Manager. This role requires exceptional organizational and management skills, as well as a hands-on approach to effectively manage vendors, service providers, and oversee the execution of events. The ideal candidate should have relevant industry experience and be based in Cayman. The idea is for he or she to be our Boots on the Ground. Strong English language skills, excellent communication abilities, and a proactive attitude are essential for success in this position. - Take ownership of the end-to-end production management process, ensuring smooth execution of all projects within the allocated timeline and budget. - Identify, negotiate, and manage relationships with vendors and service providers, ensuring the availability of required resources and securing competitive pricing. - Oversee the planning, coordination, and execution of events, both onsite and offsite, to ensure seamless operations and exceptional attendee experiences. - Develop and monitor project budgets, closely tracking expenses, and implementing cost-saving measures without compromising quality. - Stay up-to-date with industry trends, new technologies, and best practices to provide innovative solutions and maintain a competitive edge. - Foster strong working relationships with internal stakeholders, clients, and partners, ensuring effective communication and collaboration throughout the production process. - Identify potential bottlenecks, troubleshoot issues, and implement timely and effective solutions to maintain project momentum and meet deadlines. - Effectively communicate with clients, team members, and stakeholders to ensure clear expectations and seamless execution

Location: LatAm Remote, but deep knowledge of the Guatemala market and other Central American Markets are preferrable Job Description: We are looking for a knowledgeable and strategic Planner with expertise in market analysis, consumer behavior, and industry trends. The ideal candidate will play a crucial role in informing our team with insights to establish effective strategies. Guatemala will be the initial focus market, and the Planner will be responsible for crafting the product roadmap and developing brand strategies. Responsibilities: Market and Consumer Understanding: Possess in-depth knowledge of the market, consumers, and industry dynamics. Stay updated on market trends, competitor activities, and consumer preferences. Strategic Planning: Develop brand strategies that align with market needs and business objectives. Unite brand goals with market requirements, ensuring a seamless connection between the brand and its audience. Actionable Plans: Structure actionable short, medium, and long-term plans to drive brand success. Translate strategic objectives into tangible and measurable actions. Product Roadmap: Establish and oversee the product roadmap, considering market demands and growth opportunities. Collaborate with cross-functional teams to ensure alignment with overall business goals. Data Utilization: Understand and leverage data to derive meaningful insights. Translate data-driven insights into tangible and effective actions. Qualifications: Proven experience as a Planner or Strategist with a focus on market and brand strategies. Deep understanding of market dynamics, consumer behavior, and industry trends. Ability to develop comprehensive and effective brand strategies. Strong analytical skills to interpret data and derive actionable insights. Experience in structuring plans of action for short, medium, and long-term objectives. Excellent communication and collaboration skills.