Senior Network and Automation Engineering Manager

We are searching for a dedicated and experienced Full Stack Software Engineer to join our rapidly expanding SaaS company. In this role, you will be working closely with our CTO and Engineering team, focusing on designing, building, and maintaining software solutions for the LatAm and Mexican markets. You’d report to the CTO, and will handle both new projects and existing systems, creating reliable and scalable software solutions that support our growth objectives. Responsibilities  Design, code, test and debug complex software while developing new functionality, and enhancing existing functionality, in order to satisfy customer requirements, both internal and external. Work closely with other engineers to design and develop software products for the LatAm and Mexican markets. Collaborate with cross-functional teams (Product, Design, Sales) to define, design, and ship new features. Maintain and improve the performance of existing software. Use agile methodologies to plan and track work. Regularly communicate with the team and management regarding project statuses and proposals. Understand and adhere to all aspects of the software development life cycle. Be flexible and adaptable to work in a dynamic and fast-paced environment. Work during LatAm/Mexico hours and maintain regular communication with the team. Carry out other responsibilities as necessary, adjusting to the dynamic nature of the role and contributing to the overall success of the team. Requirements 2+ years of software engineering experience (or the equivalent expertise of ~5000 hours of deliberate practice). Excellent written and verbal communication skills in Spanish and English. Mastery with Go, Typescript or Python. Familiar with React, proficiency is a plus. Experience with database technologies (SQL, NoSQL). MongoDB is a plus. A self-starter who is comfortable working in a fast-paced, dynamic environment. (Prior experience in a start-up environment is a plus) Experience with GCP is a plus. Benefits We believe in providing our team members with a comprehensive benefits package that supports their overall health and wellbeing. We offer the following compensation package to eligible employees: Performance Bonus: Based on achievement of agreed KPIs. Unlimited PTO (with an expectation of taking at least 3-4 weeks per year off) We understand that maintaining a healthy work-life balance is crucial for long-term productivity and wellbeing. Employee stock ownership plan (ESOP) - Every single employee gets an ESOP. We believe that every member of the company should feel like a partner from day 1. Remote: we are a fully remote company, and we encourage employees to work from wherever they are most comfortable and productive. Employees must work in the Americas time zone.

Job Description We are seeking an ambitious and hands-on Customer Success Manager (CSM) to drive customer satisfaction and retention. In this role, you will play a key part in ensuring our customers maximize the value of our product, while also developing processes and strategies that scale our customer success efforts. This is an exciting opportunity to take on both operational and customer-facing responsibilities as we continue to expand. We are looking for someone who can proactively work with clients to understand their needs, help them navigate challenges, and ensure they achieve their business goals. You’ll also collaborate with internal teams to build reports, dashboards, and processes that help customers realize and track the value they’re receiving. As a CSM you’ll play a pivotal role in growing long-term relationships and identifying opportunities for customers to further engage with our product. Responsibilities: Customer Relationship Management: Manage a portfolio of key accounts, ensuring customers are onboarded successfully, adopting our solutions, and achieving their goals. Data & Value Tracking: Work with the data team to build and update reports and dashboards that showcase the value customers are receiving. Help clients interpret these insights to identify opportunities for growth or improvement. Customer Advocacy: Be the voice of the customer, ensuring feedback is incorporated into product development and that solutions align with customer needs. Process Optimization: Collaborate with internal teams to enhance customer success processes, including onboarding, support workflows, and value measurement. Roadmap Collaboration: Work closely with delivery and product marketing teams to ensure customer roadmaps are aligned and evolving based on their needs and feedback. Growth Strategy Development: Develop and execute strategies that support customer growth, ensuring that workflows are optimized to generate engagement and drive customer success. Requirements 5+ years of experience in account management, ideally within the CPG industry. Bilingual (English/Spanish): Fluent in both languages and comfortable working with diverse clients. Hands-On & Detail-Oriented: Ready to manage day-to-day tasks while also focusing on developing long-term processes and strategies. Ambitious & Eager to Learn: Driven to take on new challenges and continuously improve skills and knowledge. Strong Relationship Builder: Skilled at building strong relationships with both customers and internal teams. Problem Solver: Able to creatively address customer challenges, maintaining composure in high-pressure situations. Benefits Performance Bonus: Up to 10% of base salary, tied to individual and company performance. Employee Stock Ownership Plan (ESOP): All employees are eligible from day one. Unlimited PTO: We encourage taking at least 3-4 weeks off per year to maintain a healthy work-life balance. Remote: We are a fully remote company, allowing flexibility to work from anywhere.

Descripción del Cargo: Estamos buscando diseñador gráfico(a) de nivel intermedio para unirse a nuestro dinámico equipo. Buscamos individuos apasionados, creativos y resolutivos, capaces de manejar un ritmo de trabajo rápido y adaptarse rápidamente a las necesidades del negocio. Responsabilidades: Atender emergencias de diseño y realizar cambios y ajustes de manera rápida y eficiente. Desarrollar artes finales de piezas gráficas y adaptaciones según los requerimientos. Colaborar con el equipo para asegurar una ejecución de alta calidad en un entorno de trabajo acelerado. Garantizar un entendimiento completo de las solicitudes y expectativas de los proyectos. Mantener tiempos de respuesta óptimos y resultados excepcionales. Requisitos: Experiencia previa en diseño gráfico (al menos 3-4 años). Dominio de herramientas de diseño como Adobe Creative Suite (Photoshop, Illustrator, etc.). Capacidad para trabajar bajo presión y manejar múltiples proyectos simultáneamente. Excelentes habilidades de comunicación y trabajo en equipo. Creatividad, proactividad. Capacidad para adaptarse a cambios rápidos y emergencias de diseño.