Customer Success Engineer

We are seeking an experienced IT Crisis Management Expert focused on handling legal and data breach situations. This role requires expertise in managing high-stakes incidents where sensitive information may have been compromised, and navigating the legal implications that arise from such breaches. Responsibilities: - Lead responses to data breaches and cybersecurity incidents. - Manage legal aspects related to data leaks, including customer complaints and regulatory compliance. - Coordinate with legal teams to ensure the organization meets all requirements for data breach notifications. - Develop and implement crisis response protocols to minimize damage and legal risk. - Serve as a liaison with external stakeholders and authorities during a crisis. Requirements: - Proven experience in IT crisis management with a focus on legal and regulatory aspects. - Deep understanding of data protection laws and compliance (GDPR, CCPA, etc.). - Ability to handle high-pressure situations with a calm, strategic approach. - Excellent communication skills, both with internal teams and external stakeholders.

About Us: We are revolutionizing the wearable and health device industry by providing an integration platform through a comprehensive API. Our mission is to empower businesses to seamlessly integrate health data into their applications, ensuring better user experiences and impactful health insights. Role Overview: We are seeking a dynamic and technically proficient Customer Success Engineer to join our team. This role is designed for individuals who are equally comfortable discussing complex technical details and driving sales and customer success initiatives. You will be the bridge between our customers and our engineering team, ensuring successful integrations and driving customer satisfaction. Key Responsibilities: Technical Support & Integration: - Assist customers with the integration of API into their systems, providing technical guidance and troubleshooting support. - Work closely with the engineering team to resolve customer issues and improve the integration process. - Conduct technical training sessions and webinars for customers. Customer Success Management & Business Development: - Develop and maintain strong relationships with customers, understanding their needs and ensuring their success with our platform. - Monitor customer health and proactively address any issues to improve customer retention and satisfaction. - Gather and analyze customer feedback to drive continuous improvement in our products, services and processes. - Identify and pursue new business opportunities by understanding customer needs and presenting tailored solutions. - Collaborate with the sales team to develop and execute strategies for expanding our customer base. - Prepare and deliver product demonstrations, support assets and presentations to prospective clients. Qualifications: Technical Expertise: - Strong understanding of APIs and SDKs, data integration, and the wearable health device industry. - Experience in a technical support or customer success role, preferably within a SaaS or tech company. - Ability to troubleshoot complex technical issues and provide clear, concise solutions. Sales Acumen: - Proven track record in sales or business development, with the ability to identify and capitalize on new opportunities. - Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences. - Experience in preparing and delivering product demonstrations and sales pitches. Interpersonal Skills: - Strong relationship-building skills with a customer-centric mindset. - Proactive and solution-oriented approach to addressing customer needs. - Ability to work collaboratively with cross-functional teams, including engineering, product, and sales. Preferred Experience: - Familiarity with health and wellness industry standards and regulations. - Experience working with wearable health devices or health data integration platforms. - Knowledge of programming languages and software development processes. What We Offer: - Competitive salary and benefits package. - Opportunities for professional growth and development. - A collaborative and innovative work environment. - The chance to make a meaningful impact on the health and wellness industry.

Frontend Developer Position We are looking for a skilled Frontend Developer to join our dynamic team. This role involves creating user-friendly interfaces and improving the overall user experience. Key Responsibilities Develop and maintain responsive web applications using HTML, CSS, and JavaScript. Collaborate with designers to translate UI/UX designs into reusable components. Optimize applications for speed and scalability. Conduct code reviews and provide constructive feedback to team members. Stay updated with the latest industry trends and technologies. Requirements Proven experience as a Frontend Developer or similar role. Strong understanding of web markup, including HTML5 and CSS3. Familiarity with JavaScript frameworks such as React, Angular, or Vue.js. Experience with version control systems, particularly Git. Ability to work effectively in a team and communicate ideas clearly. Attention to detail and a problem-solving mindset.