Customer Success Manager with CRM and API Expertise

Quiénes Somos Somos una empresa dedicada al alquiler de habitaciones y pisos para estudiantes, con presencia en varias ciudades y en proceso de expansión hacia nuevos mercados, incluyendo Miami (EE.UU.). Nuestro enfoque es ofrecer soluciones de alojamiento seguras y bien gestionadas para jóvenes universitarios y profesionales, utilizando un modelo ágil, moderno y digitalizado. Perfil del Puesto Buscamos una persona estructurada, confiable y proactiva, con capacidad organizativa para brindar soporte administrativo, asistencia personal y ayuda operativa en nuestras gestiones diarias y expansión internacional. Responsabilidades: Asistencia Personal y Operativa Gestión de agenda, reuniones y recordatorios. Organización de tareas, planificación y seguimiento. Apoyo en la creación, edición y archivo de documentos. Coordinación diaria y soporte administrativo general. Gestión de Publicaciones y Reservas Subir fotos y videos a plataformas como Airbnb, Idealista y redes sociales. Redacción de descripciones claras y atractivas. Atención a consultas de clientes potenciales. Explicación detallada de las condiciones de reserva. Gestión y seguimiento hasta el cierre de reservas. Comisión del 10% por cada cierre de reserva. Requisitos: Residir en Latinoamérica. Excelente organización, estructura y manejo del tiempo. Perfil autónomo, confiable, comunicativo y resolutivo. Buen manejo de herramientas ofimáticas (Google Workspace, Word, Excel, etc.). Inglés básico/intermedio (deseable). Experiencia como asistente virtual, administrativo o atención al cliente. Valoramos También: Conocimientos de plataformas de alquiler. Experiencia en CRM, Trello, Notion, Asana o herramientas de productividad. Interés en crecer con una startup en expansión. Lo Que Ofrecemos: Estabilidad y posibilidad de crecimiento dentro del equipo. Trabajo remoto 100%, con horario compatible con Miami. Clima de trabajo flexible y humano, enfocado en resultados. Participación en un proyecto sólido y en expansión internacional. Comisiones atractivas por desempeño (10% por cierre).

Job Title: B2B Sales Executive (Mexico City – Hybrid) Location: Mexico City, Mexico (Hybrid) Experience Level: Entry-Level (1–3 years of experience) Languages Required: Spanish (required); English is desirable but not essential About the Role We’re seeking a highly motivated and results-oriented B2B Sales Executive to join our team in Mexico City. The ideal candidate will be responsible for identifying new business opportunities, building strong relationships with prospects and existing clients, and meeting sales targets. This is a hybrid role that requires a solid understanding of the B2B sales cycle, excellent communication and negotiation skills, and the ability to collaborate across departments to drive business growth. Key Responsibilities Conduct market research to identify new sales opportunities and assess client needs in the Mexican market Actively prospect and generate new business via cold calls, networking, social media, and other lead generation strategies Schedule and conduct meetings with potential clients to present services and understand their requirements Prepare and deliver compelling, customized sales presentations and proposals Negotiate and close sales deals while ensuring client satisfaction and revenue goals Build and maintain long-term client relationships as a trusted advisor Collaborate with internal teams (marketing, product development, support) to ensure smooth client onboarding and satisfaction Manage the sales pipeline, update CRM records, and provide accurate sales reporting Attend trade shows, industry conferences, and networking events to represent the company and generate leads Stay informed about market trends, competitors, and best practices in B2B sales Requirements Proven experience in a B2B sales role in the Mexican market Strong track record of meeting or exceeding sales targets Excellent communication, presentation, and negotiation skills Ability to build rapport and influence stakeholders at all levels Proactive, results-driven, and self-motivated with strong work ethic Proficiency with CRM software (e.g., Salesforce, HubSpot) Familiarity with marketing and negotiation techniques Ability to work both independently and collaboratively Bachelor’s degree in Business, Marketing, or a related field (preferred) Availability to travel within Mexico as needed Preferred Qualifications Experience in a relevant industry (e.g., technology, manufacturing, services) Knowledge of Mexico’s business and cultural landscape Work Modality Hybrid (partial remote and in-person in Mexico City) Compensation & Benefits Competitive commission structure Opportunities for career growth and professional development Dynamic, collaborative work environment Additional benefits to be specified by the company

Growth Marketing Lead About Mappa Mappa builds real-time voice-AI infrastructure that decodes over 100,000 behavior patterns per person—based on prosodic and linguistic signals—and turns them into actionable insights for hiring and beyond. We’re growing fast and need a marketing-obsessed operator to keep our performance flywheel spinning. Role Purpose Identify, test, and scale acquisition and retention levers that move revenue—fast. Own the full growth stack from channel exploration to campaign execution, measurement, and iteration. Key Outcomes (First 6 Months) Launch a growth engine across paid, organic, PLG, and partner channels. Increase qualified pipeline by 40% while keeping CAC payback ≤ 3 months. Design and execute a lifecycle program that boosts product activation by 25%. Co-build a growth analytics dashboard with the Performance Lead to track acquisition, activation, retention, and expansion metrics. Launch one scalable new channel (e.g., co-marketing, community, API marketplace) that contributes ≥10% of net-new MRR. Core Responsibilities Generate and prioritize hypotheses using funnel data, user research, and competitive intel (ICE/RICE scoring). Execute campaigns end-to-end: copy, creative, landing pages, tracking, and reporting across paid, organic, programmatic, and email. Own SEO and content ops: keyword strategy, on-page optimization, backlink outreach, and performance tracking. Drive product-led growth loops: in-app prompts, referrals, pricing/packaging tests. Manage marketing automation in Pipedrive for lead nurture and lifecycle. Collaborate with Sales, Product, and Data for accurate attribution and shared insights. Monitor cohort metrics: CAC, LTV, payback, NDR; deliver insights to the C-suite for decision-making. Must-Have Skills 4–6 years in growth/performance marketing for B2B SaaS or API products; early-stage startup experience required. Full-funnel operator: can plan channel strategy at 9 a.m. and launch a campaign by 3 p.m. Hands-on with Google Ads, LinkedIn, Meta, programmatic DSPs, SEO tools, and marketing automation. Strong SQL and spreadsheet skills; capable of building cohort models and debugging attribution. Solid understanding of A/B and multivariate testing and statistical significance. Persuasive copywriter with an eye for creative; can brief designers or build in Figma/Canva if needed. Fluent in English; Spanish or Portuguese is a plus. Nice-to-Have Experience marketing data or AI products to both technical and non-technical buyers. Familiarity with APIs, SaaS, and product-led onboarding. Proven success launching community-led or partner-led growth programs. Who You Are An action-biased self-starter who moves fast, learns faster, and doesn’t wait for permission. Equally at home debating CAC curves with the CFO or writing ad copy that converts. You measure success in revenue, not vanity metrics or slides. Why Join Mappa Real ownership: Your experiments directly influence revenue and market share. Builder culture: Work alongside operators, engineers, and scientists who ship fast and iterate faster. Remote-first: Join a distributed team across LatAm and the U.S.