Sales Strategy and Customer Success Manager

This is a full-time remote role for a Recruiter. You will be responsible for sourcing, screening, and selecting candidates for various positions. They will also assist in the interview process, conduct reference checks, and collaborate with hiring managers to ensure a smooth recruitment process. Qualifications 2-3 years of experience in candidate sourcing, screening, and selection Strong communication and interpersonal skills Ability to work independently and remotely Attention to detail and strong organizational skills Experience in the startup or tech industry is a plus Bachelor's degree in Human Resources, Business, or related field Advanced English Advanced Spanish Details Full time 100% remote Immediate availability

RingOS Billing and Payment Application   We’re looking for a detail-oriented and customer-focused Billing Support Representative to assist our valued partners in effectively using the RingOS billing and payment platform. RingOS enables our UCaaS partners to easily create invoices and collect payments from their customers, ensuring accurate and seamless billing. As a Billing Support Representative, you’ll play a key role in helping partners understand and use this essential tool, contributing to their business success.   Key Responsibilities:   - Respond to a variety of partner inquiries and support requests related to account setup, billing processes, and product invoicing. - Provide high-quality support through phone, chat, and ticketing systems, ensuring a positive experience for our partners. - Assist with the onboarding and setup of new partner accounts within the RingOS system. - Address partner questions about billing charges, both for their accounts and their customers records. - Process payments, troubleshoot payment-related issues, and help partners resolve discrepancies. - Collaborate with other departments to streamline billing operations and deliver a consistent, effective experience. - Guide partners on running reports and using platform features for effective billing management. - Actively participate in weekly team meetings to share insights and improve support processes. - Meet departmental SLA and KPI targets, contributing to the overall success of the support team.   Qualifications:   - Excellent attention to detail with a strong commitment to customer satisfaction. - Ability to handle multiple tasks and work well under pressure. - Strong organizational and time-management skills with the ability to work independently and as part of a team. - Previous experience in billing, accounts receivable, or customer service is highly valued. - Proficiency in Microsoft Office and general comfort with technology and billing systems. - Strong communication skills, both verbal and written, to effectively assist partners. - Basic mathematics skills are preferred for accurate billing and troubleshooting.   If you’re a problem-solver who thrives on helping others and are excited to support partners in building their businesses, we’d love to have you join our team!

Misión del puesto: Liderar el área de Recursos Humanos, gestionando relaciones laborales y promoviendo un entorno positivo para el personal. ### Requisitos y habilidades deseadas: - Herramientas de gestión: Dominio de Microsoft Office y de software específico para la gestión de RRHH. - Inglés: Nivel intermedio a avanzado. - Trabajo en equipo: Colaboración efectiva con el personal interno y con proveedores externos (ej., estudio contable, jurídico). - Capacidad analítica y resolución de problemas. - Adaptabilidad y manejo de tareas múltiples: Habilidad para priorizar y gestionar múltiples proyectos. ### Principales responsabilidades: Funciones técnicas (hard) - Gestión de novedades de nómina: altas, bajas y actualizaciones mensuales. - Administración de legajos del personal, asegurando el cumplimiento de la normativa laboral. - Coordinación con estudios contables y jurídicos externos. - Desarrollo y optimización de los procesos del área de RRHH. - Supervisión y gestión de contratos laborales. - Diseño y actualización de perfiles de puestos. - Acompañamiento del personal en su ingreso y egreso, asegurando el cumplimiento documental. Funciones estratégicas y de desarrollo organizacional (soft) - Diseño e implementación de la estrategia integral de RRHH. - Desarrollo de acciones de comunicación interna para fortalecer la cultura organizacional. - Planificación e implementación de programas de capacitación y desarrollo. - Creación de un sistema de evaluaciones de desempeño para fomentar el crecimiento del personal. - Realización de entrevistas de ingreso y de salida para apoyar la transición del personal. - Organización de actividades para fortalecer la cohesión de equipos y reforzar la identidad de la empresa. ### Experiencia requerida: - Más de 5 años de experiencia en áreas de Recursos Humanos, con enfoque tanto en procesos técnicos (hard) como en desarrollo organizacional (soft).