Client Relations and Administrative Coordinator

As a Customer Success Manager at our startup, you will play a key role in ensuring the satisfaction and success of our clients. You will be responsible for managing key relationships, solving problems effectively, and ensuring our clients get the most value from our platform. We are looking for someone creative, organized, and methodical, with a strong drive for growth and excellent communication skills in English. Responsibilities: Manage relationships with key clients to ensure their satisfaction and retention. Proactively resolve client issues and concerns in a timely and effective manner. Guide clients on the effective use of our platform and propose creative solutions to meet their needs. Keep detailed records of client interactions and account updates. Collaborate closely with internal teams to ensure a seamless customer experience. Identify upsell opportunities and negotiate contract renewals. Actively participate in the continuous improvement of our processes and products based on client feedback. Requirements: Previous experience in Customer Success or similar roles in startups or tech companies. Proven problem-solving skills and ability to handle challenging situations with calm and professionalism. Attention to detail and ability to work in an organized and methodical manner. Strong verbal and written communication skills in English. Proven ability to negotiate and close deals. Passion for personal and professional growth, with a sales-oriented mindset and a results-driven approach. Benefits: Opportunity for growth and professional development in a growing startup. Dynamic and collaborative work environment. Salary: fixed base plus commission

About Us: We’re building a modern media and events platform aimed at empowering multipassionate professionals, particularly women in tech and leadership. Our platform offers AI education and professional development through engaging content, community, and curated experiences, fostering visibility, growth, and innovation. Role Overview: As the Project Marketing Manager, you will lead a dynamic team focused on creating compelling content, running virtual events, and growing our community to drive leads for an AI-powered app currently in development. You will play a pivotal role in shaping our brand’s narrative, ensuring consistency across all channels, and driving strategic initiatives to enhance visibility and engagement. Responsibilities: Lead and manage a creative team including graphic designers, video editors, and brand strategists. Develop and execute marketing strategies to promote content, virtual events, and community engagement. Collaborate closely with content creators to ensure alignment with brand voice and messaging. Oversee the production of multimedia content, including graphics, videos, and written materials. Analyze performance metrics and optimize campaigns to achieve KPIs. Work closely with cross-functional teams to integrate marketing efforts with product development and business objectives. Requirements: Proven experience (X+ years) in project management within media, tech, or education sectors. Strong leadership skills with experience managing creative teams and driving collaborative projects. Excellent communication and organizational skills with the ability to work effectively across remote teams. Familiarity with AI, tech, or professional development content preferred. Ability to thrive in a fast-paced startup environment, adaptable to evolving priorities and challenges. Location: Remote; candidates within US/LATAM time zones preferred. Benefits: Opportunity to shape a growing platform dedicated to empowering professionals. Flexible work hours and remote work options. Competitive compensation package commensurate with experience. If you’re passionate about leveraging media and events to empower professionals in tech and leadership, we’d love to hear from you. Apply now to join our mission-driven team!