Operations Excellence Manager: Virtual Assistant and Contract Management Expert
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Customer Support Analyst Position We are looking for a highly motivated Customer Support Analyst to join our team. As the main point of contact for our clients, you will analyze their needs and provide quick responses to inquiries. The ideal candidate will possess good communication, teamwork, proactivity, analytical skills, and planning abilities. Key Responsibilities Attend to and resolve customer inquiries, complaints, and requests through our contact channels. Provide assistance and advice on products and services. Collaborate with the Lending team on various tasks and projects. Requirements Previous experience in customer service (desirable). University student and/or graduate in Business Administration, Communication, Marketing, or related fields. Technical Knowledge: Proficiency in Office suite, especially advanced Excel. Experience with social media response platforms (desirable). Soft Skills: Excellent analytical skills. Ability to work in a team. Strong communication, negotiation, and conflict management skills. Languages: Native Spanish and fluent English. Additional Information Maximum salary offered: $35,000 MXN (before taxes). Must be located in Mexico.
Credit Analyst (Mexico)
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Credit Analyst Position We are looking for a highly motivated and experienced SME Credit Analyst to join our team. The ideal candidate will be responsible for analyzing the creditworthiness of small and medium-sized enterprises (SMEs), providing appropriate financial solutions, and managing the credit risk of our portfolio. This key role directly contributes to the growth of our client portfolio while ensuring the robustness of our credit evaluation processes and compliance with Mexican regulations. Responsibilities Evaluate credit applications: Analyze the credit capacity of SMEs through the analysis of financial statements, credit histories, and cash flow projections. In-depth financial analysis: Conduct detailed analyses of balance sheets, income statements, and cash flows to ensure that companies can meet their credit obligations. Prepare credit proposals: Draft clear reports and presentations that include recommendations on the granting or denial of credit, based on internal policies and market guidelines. Portfolio management: Monitor ongoing loans, anticipate potential default risks, and propose timely corrective actions. Client relations: Develop and maintain strong relationships with clients, ensuring they understand the credit terms and offering solutions tailored to their business needs. Regulatory compliance: Ensure that all credit processes and decisions comply with local regulations, particularly the guidelines of the CNBV (National Banking and Securities Commission). Risk assessment: Identify and mitigate financial and operational risks associated with SME credit applications, developing strategies to reduce default risk. Collateral review: Evaluate the suitability of collateral offered as credit backing. Process optimization: Collaborate in the continuous improvement of internal credit evaluation and approval procedures, increasing efficiency and reducing response times. Market research: Stay updated with economic conditions and regulations that may affect SMEs in Mexico, adjusting credit analysis strategies as necessary. Requirements Academic Background: Bachelor’s degree in Finance, Economics, Business Administration, or related fields. Experience: Minimum of 2 years of experience in SME credit analysis, preferably in financial institutions or banks. Technical Knowledge: Proficiency in financial statement analysis and risk assessment techniques. Familiarity with financial regulations and norms in Mexico (CNBV, Bank of Mexico). Proficiency in financial software tools such as advanced Excel, SAP, QuickBooks, among others. Soft Skills: Excellent analytical skills. Ability to work in a team. Strong communication and negotiation skills. Languages: Native Spanish and fluent English. Compensation Max salary offered: $50,000 MXN (before taxes). Must be located in Mexico.
Investment Analyst (Colombia)
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Junior Investment Analyst Position We are looking for a passionate Junior Investment Analyst to join our team remotely. This role offers an exciting opportunity to deepen your understanding of the venture capital business and gain valuable insights into emerging trends in high-growth sectors in Latin America. About us We are one of the most experienced and successful early-stage investment teams in Latin America, focusing on investing in early-stage companies (Pre-Series A and Series A) with disruptive models, where technology acts as an enabler to solve socio-economic challenges. We uphold a “gender smart” approach, aiming for over 40% of our investments to go to companies led by women or those with women in leadership positions. Key Responsibilities Perform market research. Source deals to propose new investment targets. Build financial models to assist in evaluating opportunities. Conduct company analysis and due diligence. Prepare information memoranda for the investment committee. Compile quarterly reports for investors. Create semi-annual accountability reports for investors. Participate in startup events and conferences Minimum Requirements Previous work experience is not necessary; any background in private equity, venture capital, corporate M&A, or investment banking with a focus on deal-oriented financial analysis is a plus. Bachelor’s degree in finance, accounting, economics, or a business-related field. Strong written and verbal communication skills in Spanish and English. A high degree of comfort with analytics. Familiarity with Microsoft Office, specifically PowerPoint and Excel. Strong time management and organizational skills to meet investment deadlines. An entrepreneurial mindset with a keen interest in startups. We are a small team that values a fit with our culture. Under the motto “From Entrepreneurs to Entrepreneurs,” we seek team players with a sense of humor, attention to detail, and a strong willingness to work hard and take ownership. Join us to make an impact in the venture capital landscape!