Are you a visionary leader with a passion for building lasting relationships and driving business growth? We are seeking a dynamic and experienced Senior Client Engagement and Strategy Manager to join our team. In this role, you'll be at the forefront of our efforts to deliver exceptional customer experiences, foster enduring client relationships, and develop strategic initiatives that propel our business forward. Key Responsibilities: 1. **Business Management**: Oversee and manage the day-to-day operations of client engagement activities. Ensure that our business objectives are met through efficient management of resources, optimal allocation of budgets, and effective team leadership. Apply your inherent business acumen to identify new opportunities and areas for improvement within client management functions. 2. **Strategic Planning**: Develop, implement, and monitor comprehensive strategic plans that align with our company’s vision and goals. Work closely with senior leadership to formulate long-term strategies that foster sustainable growth and competitive advantage. Use your analytical skills to conduct market research, identify trends, and inform decision-making processes. 3. **Customer Support**: Lead the customer support team to deliver world-class service and satisfaction. Develop and implement policies and procedures that enhance customer support effectiveness and improve the overall client experience. Utilize problem-solving skills to address client issues and ensure that customer inquiries are resolved promptly and thoroughly. 4. **Customer Relationship Management (CRM)**: Optimize the use of CRM tools to maintain detailed records of customer interactions and transactions. Analyze customer data to develop insights and strategies for improving customer loyalty and retention. Coordinate with marketing and sales teams to integrate CRM activities with broader business strategies. 5. **Agency Relationship Management**: Serve as the primary point of contact for our agency partners, ensuring that collaborative efforts are successful and mutual goals are achieved. Negotiate contracts, manage agency performance, and work closely with external partners to align them with our strategic objectives. Build and nurture enduring partnerships that contribute to our company’s overall success. Requirements: - Bachelor’s degree in Business Management, Marketing, or a related field; MBA preferred - Proven experience in business management, client engagement, and strategic planning - Excellent understanding of CRM systems and their application in enhancing customer relationships - Strong leadership skills with a track record of building and managing high-performing teams - Exceptional communication and interpersonal skills, capable of building relationships with clients and stakeholders at all levels - Analytical mindset with the ability to interpret data and develop actionable insights - Demonstrated ability to manage multiple projects and prioritize in a fast-paced environment Join us and be a part of a forward-thinking company where your expertise in business management, strategic planning, and client engagement will drive our success. We offer a competitive salary, comprehensive benefits package, and a collaborative work environment. If you are a proactive and results-oriented professional looking to make a significant impact, we want to hear from you!