Executive Virtual Assistant & Business Operations Specialist

Description Seeking a strategic and dynamic Head of Talent Acquisition & Development to lead the evolution of our talent strategy in this pivotal role. You will be responsible for attracting, developing, and retaining top-tier talent to support growth, with a clear focus on building scalable teams that drive 5x ARR growth over the next 18 months. Working closely with the executive team, you will design and implement the systems that power our high-performance culture, ensuring we remain lean and efficient while scaling 3x in people. This role is ideal for someone with a background in systems engineering or consulting (e.g., McKinsey, Bain) who has experience building scalable processes and high-performing, lean teams. The right candidate will bring a strategic mindset combined with hands-on execution to develop efficient systems that fuel growth, especially in revenue-driving roles across sales, product, and customer success. Responsibilities ✔️ Talent Acquisition Strategy: Develop and execute a comprehensive strategy to attract top-tier talent across all departments, with a particular focus on revenue-driving roles (e.g., sales, product, customer success) that directly impact 5x ARR growth target. End-to-End Recruitment: Lead the entire recruitment cycle for all roles, ensuring high-quality, timely hiring that maintains high talent density while scaling 3x in headcount. Scalable Processes: Design and implement scalable talent acquisition and development processes that support lean, high-performing teams and align with growth objectives. Talent Development: Create and implement development programs, including mentorship, leadership training, and other initiatives that prepare the company for scaling, particularly in leadership and strategic roles. OKRs & Performance Management: Ensure that OKRs are regularly updated and aligned with business objectives, while leading the performance review process to track and enhance individual and team contributions. Retention Strategy: Develop strategies to retain top talent, ensuring that culture of ownership, accountability, and high performance remains strong as the team grows. Employer Branding: Collaborate with the executive team to promote culture and values, making the company an attractive destination for top talent, particularly in the competitive SaaS and fintech markets. Succession Planning: Work closely with leadership to develop and manage succession plans for key roles, ensuring long-term sustainability and leadership continuity. Cross-Functional Collaboration: Partner with department heads to align hiring needs with broader business goals and ensure optimal resource allocation, with a focus on scaling revenue-generating teams. Metrics & Reporting: Track key metrics related to talent acquisition, retention, and development, ensuring that insights are used to optimize processes and achieve growth targets. Regularly report these to the executive team. Requirements Qualifications 📃 7+ years of experience in talent acquisition, talent development, or human resources, ideally in high-growth environments within SaaS or enterprise sectors. Proven success in developing and scaling talent acquisition and development processes, particularly in leadership and revenue-generating roles. Systems Engineering or Consulting Background: Ideal candidates will have experience in systems engineering or consulting (e.g., McKinsey, Bain) with a focus on building scalable processes and lean, high-performing teams. Expertise in performance management, OKRs, and building development programs for high-performance teams. Demonstrated success in hiring and scaling teams that directly drive revenue growth, with a focus on sales, customer success, and product management. Bilingual: Fluency in both Spanish and English is essential, with strong communication skills in both languages. Highly organized, data-driven, and results-oriented, with the ability to manage multiple priorities in a fast-paced environment. Bachelor’s degree in Human Resources, Business, Systems Engineering, or related field; advanced degrees or certifications (e.g., SHRM, CIPD) are a plus. Benefits Compensation & Benefits 💸 We offer a competitive compensation package, including: Base Salary: $3,000 - $10,000 USD per month, depending on experience. Performance Bonus: Up to 20% of base salary, tied to individual and company performance. ESOP: Every employee is a shareholder. Our ESOP program allows you to have a stake in our growth and success. Unlimited PTO: We offer unlimited PTO, with the expectation that employees take at least 3-4 weeks off per year to recharge. Fully Remote: is a fully remote company, though this role may require occasional travel for team meetings or recruitment events. Professional Growth: Opportunities to grow your career within a fast-paced, scaling fintech company.

Customer Support Analyst Position We are looking for a highly motivated Customer Support Analyst to join our team. As the main point of contact for our clients, you will analyze their needs and provide quick responses to inquiries. The ideal candidate will possess good communication, teamwork, proactivity, analytical skills, and planning abilities. Key Responsibilities Attend to and resolve customer inquiries, complaints, and requests through our contact channels. Provide assistance and advice on products and services. Collaborate with the Lending team on various tasks and projects. Requirements Previous experience in customer service (desirable). University student and/or graduate in Business Administration, Communication, Marketing, or related fields. Technical Knowledge: Proficiency in Office suite, especially advanced Excel. Experience with social media response platforms (desirable). Soft Skills: Excellent analytical skills. Ability to work in a team. Strong communication, negotiation, and conflict management skills. Languages: Native Spanish and fluent English. Additional Information Maximum salary offered: $35,000 MXN (before taxes). Must be located in Mexico.

Credit Analyst Position We are looking for a highly motivated and experienced SME Credit Analyst to join our team. The ideal candidate will be responsible for analyzing the creditworthiness of small and medium-sized enterprises (SMEs), providing appropriate financial solutions, and managing the credit risk of our portfolio. This key role directly contributes to the growth of our client portfolio while ensuring the robustness of our credit evaluation processes and compliance with Mexican regulations. Responsibilities Evaluate credit applications: Analyze the credit capacity of SMEs through the analysis of financial statements, credit histories, and cash flow projections. In-depth financial analysis: Conduct detailed analyses of balance sheets, income statements, and cash flows to ensure that companies can meet their credit obligations. Prepare credit proposals: Draft clear reports and presentations that include recommendations on the granting or denial of credit, based on internal policies and market guidelines. Portfolio management: Monitor ongoing loans, anticipate potential default risks, and propose timely corrective actions. Client relations: Develop and maintain strong relationships with clients, ensuring they understand the credit terms and offering solutions tailored to their business needs. Regulatory compliance: Ensure that all credit processes and decisions comply with local regulations, particularly the guidelines of the CNBV (National Banking and Securities Commission). Risk assessment: Identify and mitigate financial and operational risks associated with SME credit applications, developing strategies to reduce default risk. Collateral review: Evaluate the suitability of collateral offered as credit backing. Process optimization: Collaborate in the continuous improvement of internal credit evaluation and approval procedures, increasing efficiency and reducing response times. Market research: Stay updated with economic conditions and regulations that may affect SMEs in Mexico, adjusting credit analysis strategies as necessary. Requirements Academic Background: Bachelor’s degree in Finance, Economics, Business Administration, or related fields. Experience: Minimum of 2 years of experience in SME credit analysis, preferably in financial institutions or banks. Technical Knowledge: Proficiency in financial statement analysis and risk assessment techniques. Familiarity with financial regulations and norms in Mexico (CNBV, Bank of Mexico). Proficiency in financial software tools such as advanced Excel, SAP, QuickBooks, among others. Soft Skills: Excellent analytical skills. Ability to work in a team. Strong communication and negotiation skills. Languages: Native Spanish and fluent English. Compensation Max salary offered: $50,000 MXN (before taxes). Must be located in Mexico.