Are you passionate about numbers, data, and providing unparalleled customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Customer Success Data Specialist! This unique role combines the analytical power of data management and data analysis with the people skills required for exceptional sales account management and customer support. It offers a balanced challenge for tech-savvy professionals who strive to make a tangible impact by directly interacting with customers while leveraging cutting-edge data analytic techniques. As a Customer Success Data Specialist, you will play a crucial role in our mission to enhance customer satisfaction and drive success. Your dual focus on data and customer relationships will ensure that we not only meet but exceed our clients' expectations. By analyzing customer data, identifying trends, and providing key insights, you will inform strategic decisions that shape the future of our sales strategies. Additionally, your adeptness in data management will ensure that our customer information is both accurate and secure, forming the foundation for a successful customer relationship management system. In your sales account management role, you will be the face of our company to valuable clients, nurturing these relationships, and identifying opportunities to expand our market presence. You'll leverage your data analysis skills to provide compelling, evidence-based sales pitches and post-sale support that highlight the distinct value of our offerings. Your ability to interpret data and translate it into actionable business insights will be essential in driving sales growth and maintaining strong customer loyalty. Your customer support and service responsibilities will see you acting as the first point of contact for client inquiries. You will ensure that each interaction is met with professionalism and a solution-oriented approach. With your robust understanding of our sales accounts, you'll be positioned to provide personalized support that addresses each customer's unique needs. At the same time, your data-driven insights will enable you to preemptively address potential issues, further enhancing the overall customer experience. Key responsibilities include: - Analyzing and interpreting complex datasets to uncover key trends and insights - Managing and maintaining customer data with utmost accuracy and security - Enriching sales strategies with data-driven insights to better inform decision-making processes - Building and maintaining strong relationships with key sales accounts, providing continuous support and identifying upselling opportunities - Acting as a primary contact for customer inquiries, delivering exceptional service and resolving issues effectively Qualifications: - Proven experience in data analysis, data management, sales account management, and customer support/service - Strong analytical skills with proficiency in data analysis tools - Excellent communication skills, both written and verbal - Ability to work in a fast-paced environment and manage multiple responsibilities - Customer-focused mindset with a proactive approach to problem-solving If you are ready to leverage your unique blend of skills to drive customer success through data and relationship management, apply now to join our vibrant team as a Customer Success Data Specialist! Let’s shape the future of customer satisfaction together.