Customer Support Analyst Position We are looking for a highly motivated Customer Support Analyst to join our team. As the main point of contact for our clients, you will analyze their needs and provide quick responses to inquiries. The ideal candidate will possess good communication, teamwork, proactivity, analytical skills, and planning abilities. Key Responsibilities Attend to and resolve customer inquiries, complaints, and requests through our contact channels. Provide assistance and advice on products and services. Collaborate with the Lending team on various tasks and projects. Requirements Previous experience in customer service (desirable). University student and/or graduate in Business Administration, Communication, Marketing, or related fields. Technical Knowledge: Proficiency in Office suite, especially advanced Excel. Experience with social media response platforms (desirable). Soft Skills: Excellent analytical skills. Ability to work in a team. Strong communication, negotiation, and conflict management skills. Languages: Native Spanish and fluent English. Additional Information Maximum salary offered: $35,000 MXN (before taxes). Must be located in Mexico.