Customer Experience Specialist

Role Overview We are seeking a Motion Designer with a strong background in video production and creative design to create impactful 30-second videos that effectively summarize key achievements. The ideal candidate is skilled in motion graphics, editing, and 3D animation, with a high level of creativity and technical expertise in tools like After Effects or similar software. Key Responsibilities: Video Creation and Editing: Produce short, engaging 30-second videos that summarize accomplishments and highlight milestones. Edit video content with precision, ensuring high-quality visuals and smooth transitions. Motion Graphics and Animation: Design and animate motion graphics using software such as After Effects or similar tools. Integrate 3D elements into videos to create dynamic and visually appealing content. Develop creative and original concepts that enhance storytelling and brand communication. Graphic Design Integration: Utilize design skills to create complementary visual assets for videos. Ensure cohesive aesthetics by blending graphic design and motion elements seamlessly. Creative Collaboration: Work closely with the creative team to understand project goals and requirements. Contribute innovative ideas to elevate the quality and impact of video content. Requirements: Proven experience as a Motion Designer or similar role. Proficiency in motion graphics software, particularly After Effects, as well as other video editing tools. Knowledge of 3D animation and design tools (e.g., Cinema 4D, Blender, or similar). Strong understanding of graphic design principles and their application in motion graphics. Excellent creative and storytelling skills. Attention to detail and ability to work under tight deadlines. A portfolio showcasing previous motion design and video editing projects is required.

About Founded in 2021, we are a pioneering Lending-as-a-Service (LaaS) startup with a mission to digitize and streamline B2B credit processes across Latin America. Specializing in our innovative 'Rails for Lending' solution, we empower companies to embed and deploy seamless, fair credit products, promoting financial inclusion and economic development. We serve a diverse clientele across the Americas and are committed to enhancing credit decisions and closing the credit gap in the region. What we’re looking for A designer proficient in English and Spanish, skilled in UX/UI design, Figma, wireframing, and more. You should excel in creating designs that simplify complex processes, ensuring our SaaS platform is accessible to non-technical managers. Responsibilities Holistic UX/UI design Product Discovery Prototyping and user testing Wireframing and flow creation Visual and interaction design Qualifications Expertise in UI/UX Design, Figma, and wireframing Proficiency in English and Spanish Ability to conduct usert interviews and user testing Good taste Benefits A role in building product at a leading SaaS company. Opportunities for substantial professional growth in Design, UX, and Product Competitive salary and benefits package, including healthcare and unlimited PTO. Flexible remote work options within Americas time zones.

RingOS Billing and Payment Application   We’re looking for a detail-oriented and customer-focused Billing Support Representative to assist our valued partners in effectively using the RingOS billing and payment platform. RingOS enables our UCaaS partners to easily create invoices and collect payments from their customers, ensuring accurate and seamless billing. As a Billing Support Representative, you’ll play a key role in helping partners understand and use this essential tool, contributing to their business success.   Key Responsibilities:   - Respond to a variety of partner inquiries and support requests related to account setup, billing processes, and product invoicing. - Provide high-quality support through phone, chat, and ticketing systems, ensuring a positive experience for our partners. - Assist with the onboarding and setup of new partner accounts within the RingOS system. - Address partner questions about billing charges, both for their accounts and their customers records. - Process payments, troubleshoot payment-related issues, and help partners resolve discrepancies. - Collaborate with other departments to streamline billing operations and deliver a consistent, effective experience. - Guide partners on running reports and using platform features for effective billing management. - Actively participate in weekly team meetings to share insights and improve support processes. - Meet departmental SLA and KPI targets, contributing to the overall success of the support team.   Qualifications:   - Excellent attention to detail with a strong commitment to customer satisfaction. - Ability to handle multiple tasks and work well under pressure. - Strong organizational and time-management skills with the ability to work independently and as part of a team. - Previous experience in billing, accounts receivable, or customer service is highly valued. - Proficiency in Microsoft Office and general comfort with technology and billing systems. - Strong communication skills, both verbal and written, to effectively assist partners. - Basic mathematics skills are preferred for accurate billing and troubleshooting.   If you’re a problem-solver who thrives on helping others and are excited to support partners in building their businesses, we’d love to have you join our team!