Customer Solutions Architect (Marketing Analytics)

Job Description Position: Community Manager + Copywriter About Us:  We represent the most talented Latin creators in the United States. Our mission is to help them grow their careers, secure major brand deals, and protect their image as influencers. We are looking for a Community Manager + Copywriter who is passionate about culture, has a keen eye for potential, and can create compelling content while managing social media communities. What You'll Do: Community Management: Manage daily relationships with Latin influencers in the United States, ensuring a strong connection and effective communication. Be the point of contact for talent, handling inquiries and addressing needs in real-time. Coordinate campaigns and ensure talent meets deliverables, maintaining a clear flow of communication. Oversee schedules, legal matters, and payments for influencers. Identify and communicate growth opportunities for each talent. Copywriting and Social Media Strategy: Craft high-quality, engaging copy for social media platforms, including Instagram, Facebook, TikTok, and YouTube. Write compelling posts, captions, and content that resonate with target audiences, boost engagement, and enhance brand presence. Collaborate with internal teams to ensure the content is aligned with marketing strategies and brand voice. Monitor social media performance and optimize content for better engagement and results. Adapt writing style to the tone and personality of each influencer while maintaining consistency. What We’re Looking For: At least 2 years of experience working directly with influencers and managing their social media presence. Proven experience as a Copywriter focused on digital campaigns and social media content. Strong communication skills with influencers, brands, and internal teams. Organizational skills, follow-through, and a proactive, positive attitude. Intermediate to advanced proficiency in both English and Spanish. Experience in marketing agencies and digital-first environments. Experience with content creation for Instagram, Facebook, TikTok, and YouTube. Strong creativity and an ability to write copy that drives measurable engagement. Plus (Not Mandatory): Knowledge of influencer marketing within the U.S. Hispanic market. Experience in an agency or talent representation company. Established connections within the creator industry. What We Offer: Be part of a powerful network of culture, creativity, and business. Learn from a top-tier team in Latin influencer marketing. Opportunities for rapid career growth within the company. Access to events, global campaigns, and impactful projects.

Job Description As an Account Manager at our company, you will play a pivotal role in ensuring customer satisfaction and driving ongoing success. Your mission will be to build and nurture strong relationships with our clients, ensuring they derive maximum value from our platform. You will oversee the entire customer journey, from onboarding to contract management, understanding their needs, and ensuring seamless processes. You will collaborate closely with our operations team to relay client insights and ensure commitments are met. Responsibilities: Onboard new clients and guide them through the contracting process, ensuring a smooth transition and understanding of their requirements. Conduct regular follow-ups with clients to proactively address needs and maintain high satisfaction levels. Manage client portfolios effectively, identifying new opportunities and ensuring customer retention and growth. Optimize the sales funnel to convert leads into satisfied customers and expand business opportunities. Close additional deals and upselling opportunities with existing clients to maximize revenue. Provide valuable feedback to internal teams (product, sales, operations) based on client interactions to drive continuous improvement. Support overall initiatives focused on enhancing customer success and driving company growth. Requirements: Proven experience in Customer Success, Sales, or related fields. Strong communication, negotiation, and problem-solving skills. Exceptional organizational abilities with attention to detail to manage multiple clients and tasks simultaneously. Fluent in English (native proficiency preferred). Experience in SaaS and startups, with a strong track record of selling to the US market. Customer-centric mindset with a talent for building and maintaining relationships. Proactivity and ability to work autonomously and collaboratively within a team environment. Details: Full-time position Compensation: $2,000 USD + high commissions (Our commission structure is designed to reward high performance)

Production Manager – Logistics Focus (70% Logistics / 30% Events) We are looking for a Production Manager with strong logistics expertise to lead and execute high‑impact events across Latin America and the Caribbean. This role goes beyond event coordination — it’s about moving equipment, materials, and experiences seamlessly across borders. Key Responsibilities Plan and manage international shipments, customs clearance, and transportation for event materials. Leverage customs contacts across Caribbean islands to ensure fast, efficient operations. Take ownership of the end-to-end production management process, ensuring projects are delivered on time and within budget. Lead and manage production staff, providing guidance, support, and mentorship to achieve high-quality results. Identify, negotiate, and manage relationships with vendors and service providers, securing competitive pricing. Oversee the planning, coordination, and on-site execution of events to ensure exceptional attendee experiences. Develop and monitor budgets, tracking expenses and applying cost‑saving measures without compromising quality. Stay current with industry trends, new technologies, and best practices in both logistics and event production. Identify potential bottlenecks, troubleshoot, and implement timely solutions. Foster strong working relationships with internal teams, clients, and partners to ensure seamless execution. Requirements Proven experience in logistics and event production (ideally 70% logistics, 30% events). Deep knowledge of international shipping regulations and customs processes. Strong vendor management and organizational skills. Fluent English; Spanish preferred. Willingness to travel Think: 70% logistics expert, 30% event producer — 100% delivering success.