Overview: Responsible for ensuring high service standards and exceptional customer experiences on every trip. This role requires leadership skills, supplier management, and a strong focus on customer satisfaction. Key Responsibilities: Develop and maintain hospitality standards across all trips. Ensure seamless experiences for corporate clients, addressing issues as needed. Implement quality controls to guarantee excellence in service. Skills and Requirements: Strong negotiation and relationship management skills. Ability to solve problems under pressure. Knowledge of the tourism and high-end hospitality industry. Must be fluent in English and Spanish. Plus: Experience in hotel management, luxury tourism, or operational roles.