WHO WE ARE:
The world's largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Through unmatched expertise and patented AI technology, we fuel growth for 5,300+ brands and sellers worldwide and manage an annual ad spend exceeding $2 billion. The award-winning platform covers major marketplaces and ad channels for optimal reach. The result is unprecedented granularity, smarter budgeting, and bespoke solutions for retailers.
We are proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law.
OVERVIEW:
We’re looking for a Customer Strategy Manager to join our rapidly growing Customer Strategy team.
As a Customer Strategy Manager, you will be exposed to all facets of the business and be encouraged to learn and develop skills both within and beyond your role. This role will manage partnership across mid-market accounts, including responsibility for communication, strategy, and serving as a thought leader.
The Customer Strategy Manager candidate is an intelligent, motivated person that enjoys working with clients to solve business challenges.
REQUIREMENTS:
3+ years of experience working with small to medium sized businesses in a client facing role
A proven track record of using data to drive strategic decision making; analytical in nature (our clients and partners are all in an ROI driven industry)
Above average skills with Microsoft Excel (command over formulas, vlookups, pivot tables, etc.) and analytics platforms, etc.
Talented presenter with ability to captivate an audience and leverage data to tell a story
Capable of solving problems - maintaining a positive outlook when tackling challenges and coming up with solutions
Demonstrated ability to be professionally outspoken when managing tough customer conversations to yield positive results
English proficiency required—must be able to speak and write in the language fluently
….. If you reached this point, we hope you're feeling excited about the job description. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe that can contribute to our team in a variety of ways – not just candidates who check all the boxes!
PREFERRED QUALIFICATIONS:
Background in the e-commerce or retail industry
Experience working with digital marketing platforms and channels - Google Analytics, Bing, Facebook, Amazon ads
Google AdWords or Google Analytics certification
Amazon certification
Experience in a fast-paced, startup environment
Experience in the advertising/ad tech industry
WHAT YOU’LL DO:
Maintain direct ownership of 10+ key mid-market accounts
Manage client expectations and leading regular (weekly or bi-weekly) meetings with the client
Analyze key metrics of online marketing campaigns and present key findings and insights to clients
Oversee client performance, collaborating with data analysts to make optimizations to paid marketing campaigns
Prepare client reporting and quarterly business reviews to align value and client expectations
Serve as a strategic partner for clients as a subject matter expert in the areas of digital marketing, e-commerce and retail
Utilize data to expose awesome new opportunities for technology improvements and exposing them to our Product and Technology teams
Be a product expert by attending product training and roadmap sessions
Evaluate opportunities to grow partnership with their customers (new channel expansion, additional budget, testing opportunities, case studies, etc.)
Partner with Implementation team to develop overarching department strategy and the setup of new clients during onboarding process
BENEFITS:
Fully remote work
The opportunity to join an international team
Career growth opportunities
Generous Paid Time Off
This is a PJ contract based out in Brazil.
Hi, I'm María - press apply now, it only takes 5 min.
Quickly validate your skills through audio responses while applying—It's just like recording an audio on WhatsApp.
1
Apply for a job
Our AI-powered matching algorithm considers over 100,000 data points to curate a thoroughly vetted shortlist just for you.
2
Get matched
We analyze the nuances of your voice, your career so far, and the quality of your audio responses to mapp your profile and match you with the right company.
2
Get matched
Our AI-powered matching algorithm considers over 100,000 data points to curate a thoroughly vetted shortlist just for you.
3
Meet the company
We’ll highlight all the reasons why the company should hire you, and you will receive an invitation for an interview to showcase those reasons.
3
Meet the company
Our AI-powered matching algorithm considers over 100,000 data points to curate a thoroughly vetted shortlist just for you.
4
Get hired
Mappa will handle everything from contract to payment, allowing you to focus on delivering your best work.
4
Get hired
Our AI-powered matching algorithm considers over 100,000 data points to curate a thoroughly vetted shortlist just for you.