WHO WE ARE: The world's largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Through unmatched expertise and patented AI technology, we fuel growth for 5,300+ brands and sellers worldwide and manage an annual ad spend exceeding $2 billion. The award-winning platform covers major marketplaces and ad channels for optimal reach. The result is unprecedented granularity, smarter budgeting, and bespoke solutions for retailers. We are proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law. OVERVIEW: We’re looking for a Customer Strategy Manager to join our rapidly growing Customer Strategy team.   As a Customer Strategy Manager, you will be exposed to all facets of the business and be encouraged to learn and develop skills both within and beyond your role. This role will manage partnership across mid-market accounts, including responsibility for communication, strategy, and serving as a thought leader.    The Customer Strategy Manager candidate is an intelligent, motivated person that enjoys working with clients to solve business challenges.    REQUIREMENTS: 3+ years of experience working with small to medium sized businesses in a client facing role  A proven track record of using data to drive strategic decision making; analytical in nature (our clients and partners are all in an ROI driven industry)  Above average skills with Microsoft Excel (command over formulas, vlookups, pivot tables, etc.) and analytics platforms, etc.  Talented presenter with ability to captivate an audience and leverage data to tell a story  Capable of solving problems - maintaining a positive outlook when tackling challenges and coming up with solutions Demonstrated ability to be professionally outspoken when managing tough customer conversations to yield positive results  English proficiency required—must be able to speak and write in the language fluently   ….. If you reached this point, we hope you're feeling excited about the job description. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe that can contribute to our team in a variety of ways – not just candidates who check all the boxes! PREFERRED QUALIFICATIONS: Background in the e-commerce or retail industry  Experience working with digital marketing platforms and channels - Google Analytics, Bing, Facebook, Amazon ads  Google AdWords or Google Analytics certification  Amazon certification  Experience in a fast-paced, startup environment  Experience in the advertising/ad tech industry  WHAT YOU’LL DO: Maintain direct ownership of 10+ key mid-market accounts  Manage client expectations and leading regular (weekly or bi-weekly) meetings with the client  Analyze key metrics of online marketing campaigns and present key findings and insights to clients  Oversee client performance, collaborating with data analysts to make optimizations to paid marketing campaigns  Prepare client reporting and quarterly business reviews to align value and client expectations  Serve as a strategic partner for clients as a subject matter expert in the areas of digital marketing, e-commerce and retail  Utilize data to expose awesome new opportunities for technology improvements and exposing them to our Product and Technology teams  Be a product expert by attending product training and roadmap sessions  Evaluate opportunities to grow partnership with their customers (new channel expansion, additional budget, testing opportunities, case studies, etc.)  Partner with Implementation team to develop overarching department strategy and the setup of new clients during onboarding process  BENEFITS: Fully remote work  The opportunity to join an international team  Career growth opportunities  Generous Paid Time Off This is a PJ contract based out in Brazil.