Customer Solutions Architect (Marketing Analytics)

As a Customer Success Manager at our startup, you will play a key role in ensuring the satisfaction and success of our clients. You will be responsible for managing key relationships, solving problems effectively, and ensuring our clients get the most value from our platform. We are looking for someone creative, organized, and methodical, with a strong drive for growth and excellent communication skills in English. Responsibilities: Manage relationships with key clients to ensure their satisfaction and retention. Proactively resolve client issues and concerns in a timely and effective manner. Guide clients on the effective use of our platform and propose creative solutions to meet their needs. Keep detailed records of client interactions and account updates. Collaborate closely with internal teams to ensure a seamless customer experience. Identify upsell opportunities and negotiate contract renewals. Actively participate in the continuous improvement of our processes and products based on client feedback. Requirements: Previous experience in Customer Success or similar roles in startups or tech companies. Proven problem-solving skills and ability to handle challenging situations with calm and professionalism. Attention to detail and ability to work in an organized and methodical manner. Strong verbal and written communication skills in English. Proven ability to negotiate and close deals. Passion for personal and professional growth, with a sales-oriented mindset and a results-driven approach. Benefits: Opportunity for growth and professional development in a growing startup. Dynamic and collaborative work environment. Salary: fixed base plus commission

Description: We are looking for a highly organized and proactive Personal Assistant to support daily personal and business tasks. The ideal candidate should have experience working in marketing agencies or the travel industry, be able to solve problems efficiently, and possess advanced English proficiency. The selected individual will be expected to adapt to a dynamic environment and work closely with senior management to ensure smooth and effective operations. Responsibilities: Manage schedules, coordinate meetings, and organize travel arrangements. Resolve everyday issues quickly and efficiently. Assist with administrative and operational tasks. Conduct research and handle various tasks as needed by the team. Manage internal and external communications fluently in English. Requirements: Previous experience as a personal assistant or in a similar role, preferably in marketing agencies or travel industry. Advanced English proficiency (both spoken and written). Valid U.S. visa. Excellent organizational skills and ability to manage multiple tasks simultaneously. Strong problem-solving skills and ability to make quick decisions. We Offer: A dynamic, high-performance environment. Professional development opportunities within an innovative team.

About us: We are a startup focused on personalized gifts. Our collection features customizable items, backed by our commitment to outstanding customer service. We simplify the process of creating unique and meaningful gifts tailored to each recipient's style. Whether for birthdays, weddings, or any occasion, our personalized gifts are designed to leave a lasting impression. About the role: We are seeking a CREATIVE and strategic Digital Influencer Strategist to join our dynamic marketing team. This role is pivotal in enhancing our brand presence across social media platforms, managing influencer relationships, and executing effective email marketing campaigns. The ideal candidate will have a strong understanding of digital marketing trends, influencer marketing, and possess excellent communication skills. Key Responsibilities: 1. Social Media Content Coordination: ・ Develop and implement a creative social media strategy aligned with business goals. ・ Coordinate the creation, scheduling, and publishing of engaging and relevant content across all social media platforms. ・ Monitor and analyze social media performance metrics to optimize content and strategy. 2. Influencer Relationship Management: ・ Identify, engage, and establish relationships with key influencers in our industry. ・ Develop and execute influencer marketing campaigns to increase brand awareness and drive engagement. ・ Negotiate contracts and manage influencer agreements to ensure alignment with brand objectives and budget. 3. Email Marketing: ・ Design and execute email marketing campaigns that are engaging, and drive conversions. ・ Analyze campaign performance and make data-driven decisions to improve email marketing effectiveness.Qualifications: ・ Bachelor’s degree in Marketing, Communications, or a related field. ・ Proven experience in social media management, influencer marketing, and email marketing. ・ Strong understanding of social media platforms (Instagram, TikTok, YouTube, etc.), trends, and their analytics tools. ・ Exceptional creativity and the ability to develop innovative marketing strategies and content. ・ Excellent communication and negotiation skills. ・ Proficient in using email marketing platforms (e.g., Mailchimp, Constant Contact) and social media management tools (e.g., Hootsuite, Buffer). ・ Ability to work independently and collaboratively in a fast-paced environment. Experience with digital advertising is a plus.