Company Overview: We are an energetic and growing software company that specializes in developing a white-label VoIP platform for resellers. Our innovative hosted software empowers partners to quote, activate, bill, and support their own branded VoIP and Unified Communications services. As we continue to expand our operations, we are seeking passionate and skilled professionals to join our dynamic team. Position Overview: We are looking for an experienced LNP/Number Porting Specialist to join our growing team. The LNP Specialist will be primarily responsible for providing comprehensive customer support for Local Number Portability (LNP) activity. This role requires a keen understanding of the VoIP industry and strong communication skills to navigate interactions with various stakeholders effectively. Key Responsibilities: Provide general customer service, including answering phone calls and responding to emails related to LNP requests. Assist with all inquiries and requests regarding LNP processes. Follow up on LNP issues that may need to be escalated to other departments. Communicate updates on LNP status to internal departments via email and phone. Work closely with account representatives and carriers to resolve LNP-related issues. Interface with carriers and vendors in a professional and courteous manner. Manage end-to-end support throughout the LNP process, ensuring customer satisfaction. Enter and input LNP orders accurately, ensuring timely completion. Handle LNP disputes and escalate customer problems and service issues as necessary. Manage all number ordering processes and inventory management. Assist with special projects and perform additional duties as assigned. Preferred Qualifications: Working knowledge of the VoIP industry. Previous experience with LNP processes is preferred. Background in the telecom industry is desirable. Understanding of basic billing concepts related to telecom services. Proficiency in managing and tracking databases using MS Excel. Familiarity with CRM systems. Proven team player with strong interpersonal skills. Excellent written and verbal communication skills. Strong organizational and management skills, with the ability to multitask and maintain attention to detail. Conversational English level is required