Key Account Manager

Job Description: Operations Manager Role Purpose: The Operations Manager will be responsible for streamlining and optimizing our hiring processes, ensuring efficiency and alignment with business objectives. Key Responsibilities: Process Creation and Optimization: Develop streamlined processes for the recruitment team, from sourcing to onboarding, ensuring clarity and efficiency. Refine existing processes to enhance operational effectiveness and scalability. KPI Establishment and Measurement: Define and implement key performance indicators (KPIs) relevant to hiring operations. Regularly measure and analyze KPIs to track performance and identify areas for improvement. Demand Forecasting and Resource Allocation: Analyze hiring demands and forecast personnel needs based on business requirements. Collaborate with leadership to allocate resources effectively across hiring teams. Cross-functional Coordination: Liaise between recruitment teams and account managers/customer success to ensure seamless communication and alignment on client hiring needs. Facilitate information flow and collaboration to optimize client satisfaction and recruitment outcomes. Required Skills and Experience: Proven experience in operations management, specifically within the hiring or recruitment domain. Strong analytical skills with the ability to create and interpret data-driven insights. Experience in process improvement and KPI implementation. Excellent communication and interpersonal skills for effective cross-functional collaboration.

Sobre nosotros Somos una startup de tecnología especializada en voice-AI, enfocada en transformar cómo las empresas entienden y contratan talento. Trabajamos con altos volúmenes de datos, operaciones complejas y ciclos cortos de ejecución. Crecemos rápido y necesitamos que todo funcione con precisión quirúrgica. Objetivo del rol Diseñar, liderar y optimizar procesos operativos clave que conecten Talent, Recruiting y Customer Success. Esta persona será el cerebro operativo que garantiza que las cosas pasen: con orden, con datos, y con velocidad. El objetivo es que cada talento que entra al sistema tenga un recorrido claro, medible y sin fricciones hasta el cierre con cliente. Responsabilidades Diseñar y estructurar procesos operativos end-to-end, desde el ingreso de talentos hasta el cierre con clientes. Liderar la coordinación entre equipos internos, especialmente Team Leaders de Recruiting, Talent y CS. Implementar dashboards, métricas clave y reporting periódico para medir performance, detectar cuellos de botella y tomar decisiones informadas. Actuar con urgencia: trasladar necesidades rápidamente al equipo, escalar bloqueos, asignar prioridades y empujar soluciones. Organizar información, alinear flujos de trabajo y asegurar la trazabilidad de cada etapa del proceso. Iterar y testear mejoras, validando hipótesis con datos y proponiendo cambios sobre la marcha. Presentar resultados e insights al equipo ejecutivo (COO, CEO), con foco en impacto operativo y oportunidades de optimización. Requisitos Experiencia comprobada en diseño y liderazgo de procesos operativos complejos, idealmente en startups o entornos ágiles. Sólidas habilidades en análisis de datos, visualización y toma de decisiones basada en métricas. Capacidad de liderar sin autoridad formal y coordinar equipos funcionales con autonomía. Dominio de herramientas como Google Sheets, Notion, Airtable, dashboards o CRMs. Proactividad, mentalidad ejecutora, obsesión por el orden y sensibilidad por el detalle. Excelente comunicación oral y escrita en español e inglés. Plus deseables Haber trabajado en equipos de reclutamiento, talento o customer success. Conocimiento de herramientas de automatización y seguimiento de procesos (ej: Zapier, Asana, Jira). Experiencia en startups B2B, SaaS o negocios data-driven.

About Us: We are a growth financing marketplace for small business owners, with a mission to increase access to entrepreneurship. By connecting businesses to growth capital and offering world-class financial management services, we empower entrepreneurs to take control of their financials and achieve sustainable economic success. The Role: We are looking for five Accountants to join our team as soon as possible. This role is ideal for professionals with solid accounting expertise who can adapt to evolving technological processes in financial operations. You will work closely with the Accounting Service Manager and other teams to ensure financial accuracy and compliance, supporting our mission of fostering small business growth. Key Responsibilities: Bookkeeping & Transactions: Accurately record and process accounts payable, accounts receivable, payroll, and general ledger entries. Financial Reporting: Assist in preparing financial statements and reports in accordance with US GAAP standards. Account Reconciliation: Perform regular bank, credit card, and general ledger reconciliations to ensure accuracy. Compliance & Tax Support: Ensure compliance with tax regulations and assist with audits and tax filings as needed. Process Improvement: Identify opportunities to enhance financial operations, increase efficiency, and reduce errors. Collaboration: Work with internal teams and external partners to maintain seamless accounting processes. Requirements: Education: Bachelor’s degree in Accounting, Finance, or a related field. Experience: 1-3 years of accounting experience (reduced requirement due to technology-driven process changes). We highly value candidates with background in companies such as: Deloitte, PwC, EY, KPMG. Technical Skills: Familiarity with accounting software (e.g., QuickBooks, Xero) and proficiency in Excel. Knowledge: Understanding of US GAAP and financial reporting practices. Adaptability: Willingness to learn new tools and adjust to evolving accounting technologies. Attention to Detail: High accuracy in financial reporting and reconciliations. Communication: Advanced English proficiency (Spanish is optional). Location. Preferred location: Brazil (open to Guatemala).