Head of Administration and Finance (Medellin-Colombia)

About us: We are a growth financing marketplace for small business owners, with a mission to increase access to entrepreneurship. We unlock trillions of dollars in economic potential by connecting businesses to growth capital and providing world-class financial management services. Our platform helps entrepreneurs take control of their financials, bridge the gap between good businesses and funding providers, and ensures that every entrepreneur has a clear path to sustainable growth and economic success. The Role: We’re looking for a highly organized and detail-oriented Accountant with HIGH expertise on US accounting to join our team. In this individual contributor role, you’ll be responsible for managing day-to-day accounting operations and ensuring accurate financial reporting. You’ll collaborate closely with the Accounting Service Manager and third-party accounting teams to maintain financial health, optimize processes, and support our growing business. This role is ideal for someone who thrives in a fast-paced, hands-on environment and is excited about the opportunity to contribute to the growth of a dynamic startup. You’ll thrive if: Delighting customers is your favorite part of your job. You’re a bookkeeping wiz. You’re incredibly organized and attentive to detail. You love turning thing on time and in order. You work well with a global team. Key Responsibilities: Bookkeeping: Accurately record financial transactions, including processing accounts payable, accounts receivable, payroll, and general ledger entries. Financial Reporting: Assist in the preparation of monthly, quarterly, and annual financial statements in accordance with GAAP standards. Account Reconciliation: Perform regular reconciliations of balance sheet accounts, including bank, credit card, and general ledger accounts. Compliance & Tax Support: Ensure compliance with federal, state, and local tax regulations, supporting tax filings and audits as needed. Budget & Forecast Support: Assist with budget tracking and forecasting processes by providing accurate financial data and variance analysis. Process Improvement: Identify opportunities to improve accounting processes, reduce errors, and increase efficiency. Implement changes where needed to ensure scalability as we grow. Collaboration: Work closely with the Accounting Service Manager and other team members to ensure timely and accurate financial reporting. Provide support for ad hoc financial analysis and decision-making. Requirements: Education: Bachelor’s degree in Accounting, Finance, or a related field. Experience: Minimum of 2-3 years of accounting experience, preferably in a startup or small business environment. Technical Skills: Proficiency in accounting software (e.g., QuickBooks, Xero) and advanced Excel skills. Experience with financial ERP systems is a plus. Audit Experience: Experience in audit-based work is a big plus. Knowledge: Strong understanding of US GAAP, financial reporting requirements, and tax regulations. Attention to Detail: High level of accuracy and meticulous attention to detail in financial reporting, reconciliations, and analysis. Problem-Solving: Proactive in identifying potential issues and providing solutions before they escalate. Communication: Strong verbal and written communication skills, with the ability to explain financial concepts to non-financial stakeholders. Why Join Us?: Impact: Play a critical role in ensuring the financial health of a fast-growing startup. Your work will directly contribute to helping small business owners succeed and grow. Growth: Join a team that is scaling rapidly. You’ll be part of building out the finance and accounting function in a dynamic, mission-driven company. Culture: Work with a team that values collaboration, innovation, and personal growth. We are a mission-driven company that supports its employees in doing great work while making a positive impact on the entrepreneurial ecosystem. Flexibility: We offer a hybrid work environment, providing flexibility for remote work while offering a collaborative space for those based in New York.

Description Seeking a strategic and dynamic Head of Talent Acquisition & Development to lead the evolution of our talent strategy in this pivotal role. You will be responsible for attracting, developing, and retaining top-tier talent to support growth, with a clear focus on building scalable teams that drive 5x ARR growth over the next 18 months. Working closely with the executive team, you will design and implement the systems that power our high-performance culture, ensuring we remain lean and efficient while scaling 3x in people. This role is ideal for someone with a background in systems engineering or consulting (e.g., McKinsey, Bain) who has experience building scalable processes and high-performing, lean teams. The right candidate will bring a strategic mindset combined with hands-on execution to develop efficient systems that fuel growth, especially in revenue-driving roles across sales, product, and customer success. Responsibilities ✔️ Talent Acquisition Strategy: Develop and execute a comprehensive strategy to attract top-tier talent across all departments, with a particular focus on revenue-driving roles (e.g., sales, product, customer success) that directly impact 5x ARR growth target. End-to-End Recruitment: Lead the entire recruitment cycle for all roles, ensuring high-quality, timely hiring that maintains high talent density while scaling 3x in headcount. Scalable Processes: Design and implement scalable talent acquisition and development processes that support lean, high-performing teams and align with growth objectives. Talent Development: Create and implement development programs, including mentorship, leadership training, and other initiatives that prepare the company for scaling, particularly in leadership and strategic roles. OKRs & Performance Management: Ensure that OKRs are regularly updated and aligned with business objectives, while leading the performance review process to track and enhance individual and team contributions. Retention Strategy: Develop strategies to retain top talent, ensuring that culture of ownership, accountability, and high performance remains strong as the team grows. Employer Branding: Collaborate with the executive team to promote culture and values, making the company an attractive destination for top talent, particularly in the competitive SaaS and fintech markets. Succession Planning: Work closely with leadership to develop and manage succession plans for key roles, ensuring long-term sustainability and leadership continuity. Cross-Functional Collaboration: Partner with department heads to align hiring needs with broader business goals and ensure optimal resource allocation, with a focus on scaling revenue-generating teams. Metrics & Reporting: Track key metrics related to talent acquisition, retention, and development, ensuring that insights are used to optimize processes and achieve growth targets. Regularly report these to the executive team. Requirements Qualifications 📃 7+ years of experience in talent acquisition, talent development, or human resources, ideally in high-growth environments within SaaS or enterprise sectors. Proven success in developing and scaling talent acquisition and development processes, particularly in leadership and revenue-generating roles. Systems Engineering or Consulting Background: Ideal candidates will have experience in systems engineering or consulting (e.g., McKinsey, Bain) with a focus on building scalable processes and lean, high-performing teams. Expertise in performance management, OKRs, and building development programs for high-performance teams. Demonstrated success in hiring and scaling teams that directly drive revenue growth, with a focus on sales, customer success, and product management. Bilingual: Fluency in both Spanish and English is essential, with strong communication skills in both languages. Highly organized, data-driven, and results-oriented, with the ability to manage multiple priorities in a fast-paced environment. Bachelor’s degree in Human Resources, Business, Systems Engineering, or related field; advanced degrees or certifications (e.g., SHRM, CIPD) are a plus. Benefits Compensation & Benefits 💸 We offer a competitive compensation package, including: Base Salary: $3,000 - $10,000 USD per month, depending on experience. Performance Bonus: Up to 20% of base salary, tied to individual and company performance. ESOP: Every employee is a shareholder. Our ESOP program allows you to have a stake in our growth and success. Unlimited PTO: We offer unlimited PTO, with the expectation that employees take at least 3-4 weeks off per year to recharge. Fully Remote: is a fully remote company, though this role may require occasional travel for team meetings or recruitment events. Professional Growth: Opportunities to grow your career within a fast-paced, scaling fintech company.

Customer Support Analyst Position We are looking for a highly motivated Customer Support Analyst to join our team. As the main point of contact for our clients, you will analyze their needs and provide quick responses to inquiries. The ideal candidate will possess good communication, teamwork, proactivity, analytical skills, and planning abilities. Key Responsibilities Attend to and resolve customer inquiries, complaints, and requests through our contact channels. Provide assistance and advice on products and services. Collaborate with the Lending team on various tasks and projects. Requirements Previous experience in customer service (desirable). University student and/or graduate in Business Administration, Communication, Marketing, or related fields. Technical Knowledge: Proficiency in Office suite, especially advanced Excel. Experience with social media response platforms (desirable). Soft Skills: Excellent analytical skills. Ability to work in a team. Strong communication, negotiation, and conflict management skills. Languages: Native Spanish and fluent English. Additional Information Maximum salary offered: $35,000 MXN (before taxes). Must be located in Mexico.