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Creative Creator/ Designer with HubSpot skills
16/10/2024
Design & Creative
Full time
Remote (Costa Rica)
4500 to 5000 USD
Senior level
Location: Costa Rica (Remote, Eastern Time Zone preferred) About the Role: We are seeking a highly creative and versatile Digital Creator / Designer to join our marketing team. You will work closely with our Marketing Manager and various departments, including sales and support, to create compelling digital content that aligns with our brand and strategy. This role is perfect for someone who is passionate about visual storytelling and enjoys working in a collaborative, fast-paced environment. Key Responsibilities: Content Creation: Design engaging digital content, including videos, web designs, animations, and marketing materials using the Adobe Creative Suite and other relevant tools. Web Design: Manage and design website content on HubSpot, utilizing existing modules within the site’s theme. Ability to work with drag-and-drop features in HubSpot is essential. Collaboration: Work closely with the Marketing Manager on various projects, adapting designs based on feedback from team members and management. Creative Strategy: Contribute to brainstorming sessions and provide creative input for marketing campaigns and other initiatives. Brand Consistency: Ensure all designs are consistent with brand guidelines and enhance the visual identity of our marketing materials. Qualifications: Proven experience as a Digital Creator, Designer, or similar role with a strong portfolio showcasing your skills in video creation, animation, and web design. Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro) and Canva. Experience with HubSpot, particularly in website design and content management. Strong understanding of visual storytelling and brand consistency. Ability to work Eastern Time Zone hours to ensure collaboration with the team. Excellent communication skills and the ability to work both independently and as part of a team. Preferred Qualifications: Knowledge of marketing and design best practices. A proactive approach to problem-solving, with the ability to work under tight deadlines and adapt to changes. A positive, team-oriented attitude with a willingness to learn and take on new challenges. Female candidates are encouraged to apply, as we are committed to building a diverse team. Soft Skills: Open to feedback and willing to collaborate closely with other team members. Ability to manage multiple tasks and projects with strong attention to detail. Comfortable working in a fast-paced environment with tight deadlines. Excellent problem-solving skills and a creative mindset.
Product Designer (UX/UI)
03/09/2024
Design & Creative
Full time
Remote
2500 to 6250 USD
Senior level
About Founded in 2021, we are a pioneering Lending-as-a-Service (LaaS) startup with a mission to digitize and streamline B2B credit processes across Latin America. Specializing in our innovative 'Rails for Lending' solution, we empower companies to embed and deploy seamless, fair credit products, promoting financial inclusion and economic development. We serve a diverse clientele across the Americas and are committed to enhancing credit decisions and closing the credit gap in the region. What we’re looking for A designer proficient in English and Spanish, skilled in UX/UI design, Figma, wireframing, and more. You should excel in creating designs that simplify complex processes, ensuring our SaaS platform is accessible to non-technical managers. Responsibilities Holistic UX/UI design Product Discovery Prototyping and user testing Wireframing and flow creation Visual and interaction design Qualifications Expertise in UI/UX Design, Figma, and wireframing Proficiency in English and Spanish Ability to conduct usert interviews and user testing Good taste Benefits A role in building product at a leading SaaS company. Opportunities for substantial professional growth in Design, UX, and Product Competitive salary and benefits package, including healthcare and unlimited PTO. Flexible remote work options within Americas time zones.
Customer Success Operations Manager
23/10/2024
Sales & Marketing
Full time
Remote
2000 to 4000 USD
Senior level
We are seeking a driven and detail-oriented Customer Success Operations Manager to support the scaling and efficiency of our Customer Success (CS) function. In this role, you will work closely with the Head of Customer Success, acting as a strategic partner to optimize processes, systems, and tools that drive customer success outcomes. This is an exciting opportunity to build the foundation of a scalable and data-driven CS organization. We are looking for someone who can streamline operations, design efficient workflows, and ensure our team has the right tools to deliver exceptional customer experiences. You’ll have the chance to work on both strategic and operational initiatives, contributing to the long-term success of the CS team. Responsibilities: Operational Excellence: Design and implement scalable processes and workflows for customer onboarding, account management, and support that enhance team efficiency and customer outcomes. Data-Driven Insights: Develop metrics, dashboards, and reporting tools to track customer health, retention, and other key performance indicators. Provide actionable insights to the CS team. Technology & Tools: Manage the selection, implementation, and optimization of CS tools (e.g., CRM, customer support platforms) to improve team performance and customer engagement. Process Development: Collaborate with cross-functional teams (Product, Sales, etc.) to ensure smooth handoffs, data integrity, and alignment across customer touchpoints. Customer Advocacy: Analyze customer feedback and usage data to identify trends and inform product improvements and CS strategies. Support Strategic Initiatives: Assist the Head of Customer Success in executing on key projects to drive customer retention, satisfaction, and growth. Mentorship & Team Building: Play a key role in onboarding, training, and supporting new CS team members, contributing to a data-driven, customer-centric culture. Qualifications: 3+ years of experience in customer success, account management, or a related role, preferably in a Enterprise SaaS environment. Bilingual (Spanish and English): Fluent in both languages and comfortable working with clients across Latin America. Hands-On & Detail-Oriented: Willing to dive into day-to-day tasks while also contributing to the long-term development of processes and strategies. Ambitious & Eager to Grow: Excited about taking on new challenges and growing into a leadership role. Strong Relationship Builder: Capable of building trust and rapport with customers and internal teams. Problem Solver: Creative in resolving customer challenges while staying calm under pressure. Benefits: Performance Bonus: Up to 15% of base salary, tied to individual and company performance. Employee Stock Ownership Plan (ESOP): All employees are eligible from day one. Unlimited PTO: We encourage taking at least 3-4 weeks off per year to maintain a healthy work-life balance. Remote: Fully remote company, allowing flexibility to work from anywhere.