The behavioral science glossary

Plain-language definitions for the instruments, models, and terms behind Mappa's behavioral assessment for hiring.

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Foundational concepts

  • Emotional intelligenceFoundational concepts

    Emotional intelligence is broadly the capacity to perceive, understand, and manage emotions, in oneself and in others, though the field is split between two very different ways of measuring it.

    Ability EI treats emotional intelligence as a set of cognitive skills, tested with performance-based measures scored against expert or consensus answers, similar in spirit to an aptitude test. Trait EI treats it as a constellation of self-perceived emotional dispositions, measured with questionnaires closer in structure to a personality inventory. The two produce different scores for the same person and shouldn't be treated as interchangeable, despite sharing a label.

    How it shows up

    Ability EI shows up in correctly reading a genuinely ambiguous social situation. Trait EI shows up in how confident someone reports feeling about handling their own emotions, which isn't always the same thing as how skilled they measurably are at it.

    Why it matters

    A headline finding about "emotional intelligence and job performance" often depends entirely on which of the two models was used, a distinction that rarely survives into a marketing claim.

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Psychometrics

Hiring outcomes

Company culture

Assessment instruments

Speech & model terms